Personal Banking Operations Manager

Peapack-Gladstone Bank is a well-recognized, high-performing boutique bank; a leader in wealth, lending and deposit solutions, capable of providing the most sought-after products and services that fulfill all of our clients' needs. We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy.What makes Peapack-Gladstone Bank different from our competition? We are an institution that's over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the sixth consecutive year, by American Banker as one of the 'Best Bank to Work For' across the nation. Our secret sauce in one word is our 'culture'.We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.There are multiple way to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together).Said quite simply, the culture is amazing!Personal Banking Operations ManagerPosition Summary:The Personal Banking Operations Manager will ensure the successful execution of all aspects of the retail banking division, including branch strategy, operations, compliance, and audit. This role requires a proactive, collaborative leader who can instill structure and accountability in a rapidly evolving organization, ensuring the timely execution and successful outcomes of initiatives affecting the bank's retail channel.Key Responsibilities:Strategic Planning and Project Leadership:Assist the Director of Personal Banking to develop and implement retail business initiatives while ensuring that all corporate and business objectives are met.Promote a culture of continuous improvement with a focus on White Glove Service.Lead both large and small retail banking projects, aligning with the bank's culture.Gather, evaluate and distribute pertinent information to senior and executive management to support rapid decision making. Partner with the Project Management Team to ensure that projects are completed on time and objectives are met.Build and maintain strong relationships with key stakeholders to drive collaboration and ensure alignment with strategic priorities.Effectively communicate with managers, peers, and business partners, including presentations to senior internal and external audiences.Effectively influence without authority.Branch Transformation and Performance Metrics:Drive branch process re-engineering, including One Touch Workflows and streamlining of retail functions/processes.Evaluate current processes, suggest enhancements, and review subsequent efficacy. Collaborate with facilities on branch renovations, prioritizing projects and managing scheduling.Retail Operations Oversight:Oversee all retail operations and vendors, ensuring compliance with company policies, standards, and banking regulations.Coordinate with other department leaders to prepare for external audits and exams.Serve as the point person for all internal and external regulatory and investor audits.Oversee internal audits, analyze findings for trends, and identify training opportunities.Update operating procedures and establish an internal operational review and risk schedule.Oversee retail financial reconciliations.Handle start-up and close-out activities for branch offices as needed.Risk Management and Compliance:Conduct risk assessments as required, tracking outcomes to ensure desired results.Develop and communicate risk mitigation strategies, adapting quickly to emerging trends.Collaborate with fraud case management.Ensure compliance with the company's policies, standards, and banking regulations.Human Resources and Staff Management:Oversee branch staffing in conjunction with the Retail Sales & Distribution Leader and Human Resources to provide adequate staff coverage. Partner with stakeholders to develop and/or maintain effective programs to ensure adequate staffing, talent development, performance improvement and talent acquisition for the Retail channel.Required Experience8-10 years of experience in retail banking either in a branch or a support role.2-5 years of experience managing large and small projects, involving internal and external partnersAbility to influence without authorityAbility to prioritize multiple responsibilities and organize effectively.Ability to work without direct supervision and meet deadlinesStrong analytical skills with investigative problem-solving capabilitiesStrong leadership and project management skills.Excellent communication and presentation skills.Knowledge of banking regulations and compliance requirements.Experience in risk management and audit processes.Ability to build and maintain strong relationships with stakeholders.BenefitsPeapack-Gladstone Bank offers medical, dental, and vision coverage to full-time employees, in addition to a competitive PTO package and 401k match.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)