StarTekk LLC
RPA Operations Lead Architect
StarTekk LLC, Plano, Texas, us, 75086
StarTekk’s adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, scale and support digital transformation initiatives.Job Description
Lead Automation Platform Operations including RPA platform support to ensure high availability of the platform.Responsible for operations of the automations running on the platform including an estate of RPA bots and other automations that are part of the Automation ecosystem at Client.Handle infrastructure needs of the Automation platform.Experience in UiPath Development as well as supporting them in Production.Experience in Monitoring Orchestrator BOTs for failures, troubleshooting, and fixing them.Work with Nearshore and offshore Operations platform support team to ensure service requests, incident, change, and problem management within defined Service Level Agreements.Collaborate with UiPath Support team to resolve UiPath product issues within defined SLAs.Ensure effective communication and coordination with infrastructure cloud hosting services team, UiPath, and Azure teams in case of major incident management.Engage and collaborate with various Business Units who are the RPA and Automation Platform users.Willing to work in CST shifts to manage the bots that span multiple timezones and are governed by strict SLAs. Also extend on-call support during weekends and month ends whenever required including non-Business hours.Actively engage with stakeholders from multiple business functions to ensure effective communication and information exchange to meet business expectations.10 years of relevant IT experience with at least 3 to 4 years of experience in managing RPA operations.Experience in managing UiPath platform.Experience in ITIL process and Service Now ticketing tool.Experience in Azure Cloud, ITSM, and Agile practices including GitHub and Azure DevOps.Must have experience on the following: UiPath Orchestrator, Computer Vision, UiPath Insights, UiPath Automation Cloud, Test Manager, Configuring Robots and Users, complete Orchestrator Management, Cyber Ark APIs, Code deployments experience on UiPath, and Code reviews.Must have experience in VB Scripting and .NET.Qualifications
These duties are too complex and specialized to be performable with a bachelor’s degree related to computer science or computer information systems or information technology.Additional Information
All your information will be kept confidential according to EEO guidelines.
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Lead Automation Platform Operations including RPA platform support to ensure high availability of the platform.Responsible for operations of the automations running on the platform including an estate of RPA bots and other automations that are part of the Automation ecosystem at Client.Handle infrastructure needs of the Automation platform.Experience in UiPath Development as well as supporting them in Production.Experience in Monitoring Orchestrator BOTs for failures, troubleshooting, and fixing them.Work with Nearshore and offshore Operations platform support team to ensure service requests, incident, change, and problem management within defined Service Level Agreements.Collaborate with UiPath Support team to resolve UiPath product issues within defined SLAs.Ensure effective communication and coordination with infrastructure cloud hosting services team, UiPath, and Azure teams in case of major incident management.Engage and collaborate with various Business Units who are the RPA and Automation Platform users.Willing to work in CST shifts to manage the bots that span multiple timezones and are governed by strict SLAs. Also extend on-call support during weekends and month ends whenever required including non-Business hours.Actively engage with stakeholders from multiple business functions to ensure effective communication and information exchange to meet business expectations.10 years of relevant IT experience with at least 3 to 4 years of experience in managing RPA operations.Experience in managing UiPath platform.Experience in ITIL process and Service Now ticketing tool.Experience in Azure Cloud, ITSM, and Agile practices including GitHub and Azure DevOps.Must have experience on the following: UiPath Orchestrator, Computer Vision, UiPath Insights, UiPath Automation Cloud, Test Manager, Configuring Robots and Users, complete Orchestrator Management, Cyber Ark APIs, Code deployments experience on UiPath, and Code reviews.Must have experience in VB Scripting and .NET.Qualifications
These duties are too complex and specialized to be performable with a bachelor’s degree related to computer science or computer information systems or information technology.Additional Information
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr