Alpine Banks of Colorado
Systems Administrator (ITSM/ ITAM)
Alpine Banks of Colorado, Grand Junction, Colorado, United States, 81503
General Purpose
The Systems Administrator is responsible for the installation, maintenance, and monitoring of assigned systems and participates in strategic planning efforts, capacity planning, governance, technical design of these systems and the resolution of daily problems and tasks. Serves as an advisor to the IT Leadership team for our IT Services Management (ITSM) Platform, IT Asset Management (ITAM) Platform, and ITIL framework alignment.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performs troubleshooting, diagnostics, and repairs/fixes for related system software and hardware related problems to ensure stable performance of systems.Responsible for the application security process, active directory integration, security permissions, and auditing of system and server permissions.Research system requirements for upgrades and future migrations.Recommends and implements policies and standards and ensures adherence to security procedures.Prepares and executes testing and data validation of new applications and features.Responsible for maintenance and support of application interfaces, release upgrades, and patch installation to keep all systems up to date.May require of working outside of normal schedule during upgrades or system outages.Evaluate system specifications, input, and output processes, and working parameters for hardware and software.Participate in disaster recovery testing.Regular and reliable attendance is required as an essential function of this position.Other Duties/Responsibilities:
Works closely with the Help Desk, internal departments, end-users, and software vendors to resolve issues in a timely and professional manner.Works with Infrastructure team in planning and implementation of additional features and ancillary products of these systems to ensure network performance remains consistent with the needs of the users.Works closely with vendors' support personnel to resolve issues in a timely and professional manner.This position requires some PowerShell scripting and workflow development.Performs other duties as assigned.Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
High overall technical knowledge of IT systems.Handles complex issues and problems, referring only complex issues to higher level support.Demonstrates critical thinking with ability to make decisions with minimum direct supervision.Possesses comprehensive knowledge of assigned system.Is detail orientated, able to multi-task with the able to prioritize tasks effectively.Demonstrates strong oral and written communication skills.Must exhibit strong teamwork ethics, a willingness to be active in department and bank functions, help with projects, and exhibit a positive attitude.Education or Formal Training:
BA/BS or equivalent experience with standard industry certifications.Possession of, or ability to obtain, a valid State of Colorado Driver's License is required.The successful candidate will need to obtain the following internal training within 12 months of being hired:
Industry certification of assigned system.Experience:
5+ years working in information technology.2+ years working on ITSM, ITAM and ITIL framework products.
Freshworks platform experience preferred.
Working Conditions
Working Environment:
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers.Travel to conferences, meetings and branch locations is required.Additional requirements include semi-annual disaster recovery testing and occasional application updates on weekends or evenings.May include on-call, after hours and weekends support when needed.
Physical Activities:
These are representative of those which must be met to successfully perform the essential functions of this job.
This is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.Employee also may have to lift up to 25 lbs.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $60,000.00 to $80,000.00 per year, depending on experience.
For an overview of our employee benefits please visit: Alpine Bank Careers Page
Position anticipated to close November 30, 2024, or when filled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The Systems Administrator is responsible for the installation, maintenance, and monitoring of assigned systems and participates in strategic planning efforts, capacity planning, governance, technical design of these systems and the resolution of daily problems and tasks. Serves as an advisor to the IT Leadership team for our IT Services Management (ITSM) Platform, IT Asset Management (ITAM) Platform, and ITIL framework alignment.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performs troubleshooting, diagnostics, and repairs/fixes for related system software and hardware related problems to ensure stable performance of systems.Responsible for the application security process, active directory integration, security permissions, and auditing of system and server permissions.Research system requirements for upgrades and future migrations.Recommends and implements policies and standards and ensures adherence to security procedures.Prepares and executes testing and data validation of new applications and features.Responsible for maintenance and support of application interfaces, release upgrades, and patch installation to keep all systems up to date.May require of working outside of normal schedule during upgrades or system outages.Evaluate system specifications, input, and output processes, and working parameters for hardware and software.Participate in disaster recovery testing.Regular and reliable attendance is required as an essential function of this position.Other Duties/Responsibilities:
Works closely with the Help Desk, internal departments, end-users, and software vendors to resolve issues in a timely and professional manner.Works with Infrastructure team in planning and implementation of additional features and ancillary products of these systems to ensure network performance remains consistent with the needs of the users.Works closely with vendors' support personnel to resolve issues in a timely and professional manner.This position requires some PowerShell scripting and workflow development.Performs other duties as assigned.Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
High overall technical knowledge of IT systems.Handles complex issues and problems, referring only complex issues to higher level support.Demonstrates critical thinking with ability to make decisions with minimum direct supervision.Possesses comprehensive knowledge of assigned system.Is detail orientated, able to multi-task with the able to prioritize tasks effectively.Demonstrates strong oral and written communication skills.Must exhibit strong teamwork ethics, a willingness to be active in department and bank functions, help with projects, and exhibit a positive attitude.Education or Formal Training:
BA/BS or equivalent experience with standard industry certifications.Possession of, or ability to obtain, a valid State of Colorado Driver's License is required.The successful candidate will need to obtain the following internal training within 12 months of being hired:
Industry certification of assigned system.Experience:
5+ years working in information technology.2+ years working on ITSM, ITAM and ITIL framework products.
Freshworks platform experience preferred.
Working Conditions
Working Environment:
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers.Travel to conferences, meetings and branch locations is required.Additional requirements include semi-annual disaster recovery testing and occasional application updates on weekends or evenings.May include on-call, after hours and weekends support when needed.
Physical Activities:
These are representative of those which must be met to successfully perform the essential functions of this job.
This is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.Employee also may have to lift up to 25 lbs.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $60,000.00 to $80,000.00 per year, depending on experience.
For an overview of our employee benefits please visit: Alpine Bank Careers Page
Position anticipated to close November 30, 2024, or when filled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)