Servienow SME || Chicago IL

Job Title: Servienow SME

Location: Chicago, IL

Job Type: Full Time Employment

Job Description•Ensures the discovery applications are functioning correct to integrate data to support registration of new Assets / Configuration Items (CIs).•Supports to creation and maintenance of proper relationships as defined in the agreed Configuration Models;•Approving and communicating the goals and objectives of configuration management•Assist with CMDB Governance and Process goals, Objectives.•Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy.•proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB•Assists in conducting Quality Assurance over the discovery component of Configuration Management / CMDB process and policies•Assisting in CMDB Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed•Works closely with Change Managers to ensure that CI changes / updates are reflected in the CMDB in a timely manner from Discovery integration•Supports/maintains proper relationships as defined in the SACM processes; this includes (but is not limited to) Services, IT components, and other required relationships•Provides CMDB and Configuration Management Discovery, Service Mapping, data migration from various tools as well as integrating the tools if required related experience leadership including training, mentoring & staff augmentation•Builds customer relationships by delivering above client expectations on assigned deliverables and accountable for proactively identifying & winning add on work and identifying cross sales leads.•Stays current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management and SACM

Regards,

Preeti Verma

| SYSMIND LLC

Phone:

609-897-9670 x 2180

Direct:

352-614-4096