Help Desk Analyst

Help Desk AnalystWestminster, COApplyDescriptionAt Signia Aerospace, the help desk analyst is responsible for handling all end user IT-related issues with care. The help desk analyst is to work with end users to troubleshoot computer-related difficulties, assist with the support of network, and oversee the regular updating of all pertinent installations. Technological expertise with a wide range of computer systems, hardware, and software is essential for the help desk analyst to excel in this role and help drive our organization forward.Objectives of this roleProvide user support across organizational operating systemsTroubleshoot various computer software and hardware issuesDocument processes and maintaining service desk recordsPrepare, implement, and monitor computer patches and software updatesResponsibilitiesField incoming help requests from end usersPrioritize and schedule problem resolutions and escalate problems when requiredApply diagnostic utilities to aid in troubleshootingAccess software updates, drivers, knowledge bases, and frequently asked questions resourceson the Internet to aid in problem resolutionIdentify and learn appropriate software and hardware used and supported by the organizationPerform hands-on fixes at the desktop level, including installing and upgrading software, installinghardware, implementing file backups, and configuring systems and applicationsPerforming preventative maintenance, including checking and cleaning of workstations, printers,and peripheralsTest fixes to ensure problem has been adequately resolvedPerform post-resolution follow-ups to help requestsCreate, adjust, and maintain user settings and permissionsWrite technical support documentation for knowledge base, software applications and end usersPropose improvements to increase the IT value to the organizationParticipate in both corporate wide IT projects and facility localized projectsRequirementsRequired skills and qualificationsTwo or more years of experience in a helpdesk role or similar positionComprehensive knowledge desktop support and troubleshootingProven skills in performance analysisIn-depth knowledge of technology devices (computers, laptops, printers, copiers, etc.)Strong communication skills for training, assisting end users and interacting with leadershipKnowledge of O365, Azure AD, Firewall Technologies, and Windows Server Operating SystemsAssociates degree (or equivalent) in computer science or related fieldPreferred skills and qualificationsExperience with VPN clients, MFA technologies and IT Ticketing SystemsExperience with Windows Active Directory, O365 and AzureExperience with infrastructure equipment (switches, firewalls, peripherals)Experience with phone systems (VOIP), Video Surveillance and door security systemsProfessional certification a plusFamiliar with CMMC and NIST security standards and certification processes a plusPhysical Demands and Work Environment:The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, talk and hear. The employee must be able to squat, stoop or kneel. The employee must occasionally lift and/or move items of light to moderate weight. The employee is regularly required to communicate in person and by telephone, read regular and small print, sit, use limited mobility in an office setting, use manual dexterity to type and enter data, and use sight to read and prepare documents and reports.While performing the duties of this job, the employee regularly works both indoors and outdoors and regularly drives a motor vehicle between work sites. The employee may work near moving mechanical equipment and have the potential threat of electric shock. The noise level in the work environment varies from quiet to loud.30% travel maybe required during project-based activitiesJob Type: Full-timePay: Determined on ExperienceBenefits:Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayAdditional hours required as neededWeekend hours required as neededEducation:High school or equivalent (Required)Associate degree (or equivalent) in computer science or relatedBachelors degree (or equivalent) in computer science or related field (preferred)Experience:Equivalent: 2 years (RequiredSalary Description$60,000-$70,000