Hudson House
Host
Hudson House, Irving, Texas, United States, 75084
Role Summary
A Host at Vandelay Hospitality Group is responsible for providing exceptional service to guests. As a Host, you will ensure each guest begins their experience with a positive and warm welcome and are able to seat guests according to availability. You are familiar with our reservations system and manage the flow of service by monitoring all private bookings, events, and walk-in guests. Hosts answer the phone with a smile and ensure that the guest feels well taken care when calling the restaurant, answering the phone within 3 rings.
Responsibilities:Provide concierge level service to guests by making guests feel welcome, and comfortable while waiting for seatingDevelop and maintain relationships with guests on a name-to-name basisReview reservation books in RESY to strategize the most effective plan for seating and planningReview guest profile notes, photos and special requests in detail to prepare for every serviceMaintain RESY database by adding detailed notes during and after service, or by altering reservations for private booking and eventsKnowledge of menu items, tables and seat numbers
Strong communication and listening skills to effectively deliver professional and accurate messaging to both guests and teammatesExecute opening, mid-shift, closing and side work procedures associated with assigned stationRequirements:
Experience working as a Host in fine dining and/or hotel environmentDetail oriented with writing, communication and phone etiquette skillsTeam oriented with a strong sense of punctuality, reliability and professionalismRESY Reservation system and CRM experience a plusDemonstrate a sense of urgency, strong work ethic, ability to mentally prioritize and stay organized in a high-volume atmosphereFluent in both written and spoken EnglishMust be comfortable with repetitive motions (such as walking, bending, and standing), able to safely lift up to 50 pounds and standing for long periods of timePerks
Family MealsBenefits available for full and part time team membersFlexible scheduleProfessional development and career growthDining discounts at all Vandelay Hospitality Group conceptsReferral programClosed on Thanksgiving, Christmas and the 4th of JulyBenefits:
Employee discountFlexible scheduleHealth insurancePaid training
Vandelay Hospitality Group is an equal opportunity employer. Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other federal / state protected category.
A Host at Vandelay Hospitality Group is responsible for providing exceptional service to guests. As a Host, you will ensure each guest begins their experience with a positive and warm welcome and are able to seat guests according to availability. You are familiar with our reservations system and manage the flow of service by monitoring all private bookings, events, and walk-in guests. Hosts answer the phone with a smile and ensure that the guest feels well taken care when calling the restaurant, answering the phone within 3 rings.
Responsibilities:Provide concierge level service to guests by making guests feel welcome, and comfortable while waiting for seatingDevelop and maintain relationships with guests on a name-to-name basisReview reservation books in RESY to strategize the most effective plan for seating and planningReview guest profile notes, photos and special requests in detail to prepare for every serviceMaintain RESY database by adding detailed notes during and after service, or by altering reservations for private booking and eventsKnowledge of menu items, tables and seat numbers
Strong communication and listening skills to effectively deliver professional and accurate messaging to both guests and teammatesExecute opening, mid-shift, closing and side work procedures associated with assigned stationRequirements:
Experience working as a Host in fine dining and/or hotel environmentDetail oriented with writing, communication and phone etiquette skillsTeam oriented with a strong sense of punctuality, reliability and professionalismRESY Reservation system and CRM experience a plusDemonstrate a sense of urgency, strong work ethic, ability to mentally prioritize and stay organized in a high-volume atmosphereFluent in both written and spoken EnglishMust be comfortable with repetitive motions (such as walking, bending, and standing), able to safely lift up to 50 pounds and standing for long periods of timePerks
Family MealsBenefits available for full and part time team membersFlexible scheduleProfessional development and career growthDining discounts at all Vandelay Hospitality Group conceptsReferral programClosed on Thanksgiving, Christmas and the 4th of JulyBenefits:
Employee discountFlexible scheduleHealth insurancePaid training
Vandelay Hospitality Group is an equal opportunity employer. Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other federal / state protected category.