Quality Assurance Manager

Our manufacturing client is currently seeking a Quality Assurance Manager for their plant in the Bedford, IN area. This role develops, implements and monitors quality policies and procedures for manufacturing. Analyzes quality data and proactively makes recommendations to drive continuous improvement. Provides analysis of product returns/customer complaints and communicates with customers to determine product or manufacturing changes necessary to maintain or improve product quality. Implements changes as needed to drive improvement and follows up with data analysis to validate improvements. Serves as the ISO Management representative.This job will have the following responsibilities:Maintain quality program and drive process improvements to ensure quality systems meet customer specifications and company requirements.Lead the design and implementation of quality assurance systems and resolve quality problems with manufacturing, vendors and customers.Formulate quality objectives and coordinate with production to maximize product reliability and minimize costs.Develop and analyze statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product.Direct employees engaged in testing and inspection activities to ensure quality control over materials and product.Oversee customer improvement opportunities (CIO) system, and drive continuous improvements.Investigate root cause and implement corrective actions to customer complaints regarding quality.Ensure product safety and compliance with applicable regulatory requirements.Direct activities to ensure ISO 9001/SQF/HACCP/IMS compliance, including document control, Internal Audits, HACCP and Management Review.Interact with plant personnel and sales/customer service personnel on quality problems, as required.Call on customers or potential customers with sales executives to provide assistance relating to quality issues.Plan, promotes and organizes training activities related to product quality and reliability.Responsible to maintain pertinent production records for traceability and evaluation of product and processes.Qualifications & Requirements:B.A./B.S. in Engineering, Operations or Management preferred, or equivalent experience in manufacturing, project management, quality assurance, or operations management. A minimum of 5 years experience implementing and directing quality systems.Previous manufacturing experience with significant customer interaction.Must have excellent organization with ability to complete multiple projects simultaneously in a fast paced manufacturing environment. Proven ability to lead, motivate, and direct employees.Track record of continuous quality improvement and goal attainment. Excellent communication, problem solving and software skills.Results oriented and possess strong leadership skills.Must understand process and equipment capabilities.Knowledge of ISO 9001 and SQF uses and policiesSome local travel required