Acme Hospitality Defunct
BUSSER
Acme Hospitality Defunct, San Juan Capistrano, California, United States, 92675
Who We Are:
Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County and Palm Springs CA.
Mission & Core Values:
Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.
Position Summary:
The Busser plays a crucial role in maintaining the cleanliness and organization of the dining area and contributes to the guest experience. Bussers work closely with the waitstaff and kitchen staff to ensure a smooth and enjoyable dining experience for guests.
RESPONSIBILITIESClear tables promptly and efficiently after guests have finished their meals, ensuring that used dishes, glassware, and utensils are removed.Reset tables with clean and properly arranged table settings, including linens, cutlery, glassware, and condiments.Assist in delivering food and beverages to guests' tables, working closely with the waitstaff to ensure accurate and timely service.Pre-bus tables by removing empty plates, glasses, and clutter throughout the meal, keeping the dining area clean and organized.Provide exceptional customer service by promptly addressing any guest requests or concerns related to table cleanliness or organization.Maintain the cleanliness and tidiness of the dining area, including sweeping, mopping, and wiping surfaces as needed.Restock and replenish necessary items, such as napkins, straws, and condiments, at each table.Collaborate with the waitstaff and kitchen staff to ensure smooth coordination of service, including communicating special requests or modifications to orders.Assist in the setup and breakdown of tables, chairs, and any additional equipment required for special events or private dining reservations.Maintain a clean and organized work area, including ensuring that bussing stations are properly stocked with necessary supplies.Assist in the disposal of trash and recycling in accordance with waste management guidelines.Follow all health and safety regulations, including proper food handling and sanitation practices.Support other team members as needed, including helping with special events or providing assistance in other areas of the restaurant.Maintain a positive and professional attitude, contributing to a harmonious and efficient work environment.Polish glassware, plate ware and silverware as needed.Attend staff meetings and training sessions as required.Requirements
Requirements:
Previous experience as a Busser or Server Assistant in a fine dining or upscale restaurant is preferred.Knowledge of fine dining etiquette and service standards.Excellent communication skills to effectively communicate with the waitstaff, kitchen staff, and guests.Ability to work in a fast-paced environment and remain calm under pressure.Physical stamina and ability to lift and carry heavy trays or bus tubs.Attention to detail to ensure accurate and consistent table setups.Customer service-oriented mindset with a focus on providing exceptional dining experiences.Flexibility to work in shifts, including evenings, weekends, and holidays.Professional and polished appearance, adhering to dress code and grooming standards.Ability to work well in a team and collaborate effectively with colleagues.Basic knowledge of food safety and sanitation regulations.Willingness to learn and take direction from supervisors or managers.Ability to stand and walk for extended periods.Ability to handle and resolve guest concerns or complaints in a professional manner.Positive attitude and willingness to contribute to the overall success of the restaurant.Current Food Handler CertificationJob Status:
Non-Exempt
Important Notice:
This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.
ALL POSITIONS
GREET ALL YOU MEET
Say hello to everyone you see and make eye contact (SMILE).Remember the guest or team member's names and use them often.SELL THE PROPERTY
Sell the services and facilities of the property first.Help the company obtain new customers and retain current customers.Memorize basic property information; be able to give accurate directions.Thank our guests for their business AND invite them to return.TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION
Listen and respond with empathy to guest or team member inquiries and stay with the individual until he/she is satisfied.If a guest or team member asks for directions, DO NOT POINT - escort the guest or team member to the destination.Never say, "NO", ask for assistance.PROMOTE SAFETY AND SECURITY
Never mention a guest's name and room number in the same conversation.Never give out a room number. Maintain guest privacy and confidentiality.Always knock and announce your department before entering a guest room.Know your property's emergency procedures.Protect the company's property against damage or loss.Report any unsafe working condition.PRACTICE CONTINUOUS IMPROVEMENT
First, master the basics! DO IT RIGHT THE FIRST TIME!Look for ways to do your work better, faster and smarter. Share those ideas.Be part of the solution; always accompany criticisms with suggestions for improvement.Keep an open mind; be "flexible" to do new things and old things in new ways.PROJECT A POSITIVE, PROFESSIONAL IMAGE
Follow the company appearance standards at all times.Always wear your name badge and gaming badge (if needed).Keep your work area clean and professional.Never discuss internal business in front of guests.TAKE PRIDE IN ACME HOSPITALITY
If you see something on the floor, pick it up.Show proper care for tools, equipment and facilities.Speak positively about the company and your co-workers.PRACTICE TEAMWORK
Pitch in and help - Don't wait to be asked.It is okay to ask for help.RESPOND WITH A SENSE OF URGENCY
Do not let obstacles become your excuse.Be flexible - accomplish the task and follow-up.HAVE FUN
Have fun and carry a great positive attitude. Being "positive" and "upbeat" does wonders for you and those around you.GUEST SERVICE STANDARDS
Always remember to practice the Guest Service Standards for both internal and external guests.SmileGreetRespondResolveThank and Invite Back
Systems you need to know:
Ctuit, Focus POS, Microsoft Office, Google
The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.
Physical Requirements/Environmental Factors:
Standing - Constant
Walking - Constant
Sitting - Frequent
Climbing - OCCASIONAL
Crawling - N/A
Kneeling - FREQUENT OCCASIONAL
Bending - OCCASIONAL FREQUENT
Reaching above Shoulder - Constant FREQUENT
Lifting:
10 lbs. - Constant
11 - 20 lbs. - Constant
21 - 50 lbs. - FREQUENT
50 - 100 lbs. - OCCASIONAL
Carrying:
10 lbs. - Constant
11 - 20 lbs. - Constant FREQUENT
21 - 50 lbs. - OCCASIONAL FREQUENT
51 - 100 lbs. - OCCASIONAL
Pushing - Constant
Pulling - Constant
Manual Dexterity - Constant
Bi-Manual Dexterity - Constant
Fine Motor Skills - Constant
Gross Motor - Constant
Eye/Hand Coordination - Constant
Near Vision - Constant
Far Vision - Constant
Color Recognition - Constant
Hearing - Constant
Other -
ENVIRONMENTAL FACTORS
Working Outside YES
Working Inside YES
Working alone YES
Working closely with others YES
Excessive cold/heat YES
Excessive humidity/dampness YES
Noise/Vibrations YES
Working above ground YES
Working below ground NO
Working with chemicals/solvents/detergents/cleaners YES
Working on uneven surfaces NO
Operating moving equipment or vehicles NO
Working around machinery or moving equipment YES
Climbing on scaffolds or ladders YES
Working under hazardous conditions NO
Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County and Palm Springs CA.
Mission & Core Values:
Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.
Position Summary:
The Busser plays a crucial role in maintaining the cleanliness and organization of the dining area and contributes to the guest experience. Bussers work closely with the waitstaff and kitchen staff to ensure a smooth and enjoyable dining experience for guests.
RESPONSIBILITIESClear tables promptly and efficiently after guests have finished their meals, ensuring that used dishes, glassware, and utensils are removed.Reset tables with clean and properly arranged table settings, including linens, cutlery, glassware, and condiments.Assist in delivering food and beverages to guests' tables, working closely with the waitstaff to ensure accurate and timely service.Pre-bus tables by removing empty plates, glasses, and clutter throughout the meal, keeping the dining area clean and organized.Provide exceptional customer service by promptly addressing any guest requests or concerns related to table cleanliness or organization.Maintain the cleanliness and tidiness of the dining area, including sweeping, mopping, and wiping surfaces as needed.Restock and replenish necessary items, such as napkins, straws, and condiments, at each table.Collaborate with the waitstaff and kitchen staff to ensure smooth coordination of service, including communicating special requests or modifications to orders.Assist in the setup and breakdown of tables, chairs, and any additional equipment required for special events or private dining reservations.Maintain a clean and organized work area, including ensuring that bussing stations are properly stocked with necessary supplies.Assist in the disposal of trash and recycling in accordance with waste management guidelines.Follow all health and safety regulations, including proper food handling and sanitation practices.Support other team members as needed, including helping with special events or providing assistance in other areas of the restaurant.Maintain a positive and professional attitude, contributing to a harmonious and efficient work environment.Polish glassware, plate ware and silverware as needed.Attend staff meetings and training sessions as required.Requirements
Requirements:
Previous experience as a Busser or Server Assistant in a fine dining or upscale restaurant is preferred.Knowledge of fine dining etiquette and service standards.Excellent communication skills to effectively communicate with the waitstaff, kitchen staff, and guests.Ability to work in a fast-paced environment and remain calm under pressure.Physical stamina and ability to lift and carry heavy trays or bus tubs.Attention to detail to ensure accurate and consistent table setups.Customer service-oriented mindset with a focus on providing exceptional dining experiences.Flexibility to work in shifts, including evenings, weekends, and holidays.Professional and polished appearance, adhering to dress code and grooming standards.Ability to work well in a team and collaborate effectively with colleagues.Basic knowledge of food safety and sanitation regulations.Willingness to learn and take direction from supervisors or managers.Ability to stand and walk for extended periods.Ability to handle and resolve guest concerns or complaints in a professional manner.Positive attitude and willingness to contribute to the overall success of the restaurant.Current Food Handler CertificationJob Status:
Non-Exempt
Important Notice:
This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.
ALL POSITIONS
GREET ALL YOU MEET
Say hello to everyone you see and make eye contact (SMILE).Remember the guest or team member's names and use them often.SELL THE PROPERTY
Sell the services and facilities of the property first.Help the company obtain new customers and retain current customers.Memorize basic property information; be able to give accurate directions.Thank our guests for their business AND invite them to return.TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION
Listen and respond with empathy to guest or team member inquiries and stay with the individual until he/she is satisfied.If a guest or team member asks for directions, DO NOT POINT - escort the guest or team member to the destination.Never say, "NO", ask for assistance.PROMOTE SAFETY AND SECURITY
Never mention a guest's name and room number in the same conversation.Never give out a room number. Maintain guest privacy and confidentiality.Always knock and announce your department before entering a guest room.Know your property's emergency procedures.Protect the company's property against damage or loss.Report any unsafe working condition.PRACTICE CONTINUOUS IMPROVEMENT
First, master the basics! DO IT RIGHT THE FIRST TIME!Look for ways to do your work better, faster and smarter. Share those ideas.Be part of the solution; always accompany criticisms with suggestions for improvement.Keep an open mind; be "flexible" to do new things and old things in new ways.PROJECT A POSITIVE, PROFESSIONAL IMAGE
Follow the company appearance standards at all times.Always wear your name badge and gaming badge (if needed).Keep your work area clean and professional.Never discuss internal business in front of guests.TAKE PRIDE IN ACME HOSPITALITY
If you see something on the floor, pick it up.Show proper care for tools, equipment and facilities.Speak positively about the company and your co-workers.PRACTICE TEAMWORK
Pitch in and help - Don't wait to be asked.It is okay to ask for help.RESPOND WITH A SENSE OF URGENCY
Do not let obstacles become your excuse.Be flexible - accomplish the task and follow-up.HAVE FUN
Have fun and carry a great positive attitude. Being "positive" and "upbeat" does wonders for you and those around you.GUEST SERVICE STANDARDS
Always remember to practice the Guest Service Standards for both internal and external guests.SmileGreetRespondResolveThank and Invite Back
Systems you need to know:
Ctuit, Focus POS, Microsoft Office, Google
The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.
Physical Requirements/Environmental Factors:
Standing - Constant
Walking - Constant
Sitting - Frequent
Climbing - OCCASIONAL
Crawling - N/A
Kneeling - FREQUENT OCCASIONAL
Bending - OCCASIONAL FREQUENT
Reaching above Shoulder - Constant FREQUENT
Lifting:
10 lbs. - Constant
11 - 20 lbs. - Constant
21 - 50 lbs. - FREQUENT
50 - 100 lbs. - OCCASIONAL
Carrying:
10 lbs. - Constant
11 - 20 lbs. - Constant FREQUENT
21 - 50 lbs. - OCCASIONAL FREQUENT
51 - 100 lbs. - OCCASIONAL
Pushing - Constant
Pulling - Constant
Manual Dexterity - Constant
Bi-Manual Dexterity - Constant
Fine Motor Skills - Constant
Gross Motor - Constant
Eye/Hand Coordination - Constant
Near Vision - Constant
Far Vision - Constant
Color Recognition - Constant
Hearing - Constant
Other -
ENVIRONMENTAL FACTORS
Working Outside YES
Working Inside YES
Working alone YES
Working closely with others YES
Excessive cold/heat YES
Excessive humidity/dampness YES
Noise/Vibrations YES
Working above ground YES
Working below ground NO
Working with chemicals/solvents/detergents/cleaners YES
Working on uneven surfaces NO
Operating moving equipment or vehicles NO
Working around machinery or moving equipment YES
Climbing on scaffolds or ladders YES
Working under hazardous conditions NO