Network support specialist

Quantam Solutions provides IT solutions and consulting for the Commonwealth of Kentucky. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Networking Specialist for the Commonwealth of Kentucky's Kentucky Department of Education.JOB DESCRIPTION:The Networking Specialist is a key member of the EdTech Services Engagement and Readiness team, tasked with managing, maintaining, and optimizing live and recorded webcasts, as well as facilitating online/hybrid meeting services for the 171 school districts across Kentucky and Kentucky Department of Education (KDE) employees.Responsibilities:Content Management : Oversee live and recorded educational video content distribution across platforms, including YouTube, Microsoft Teams, and Facebook.Recording and Production : Record and publish webcast events from remote and studio locations; edit, archive, and produce media projects to meet KDE's video and webcasting needs.Webcast Coordination : Assist in setting up and coordinating live webcasts and online events for KDE.Technical Support : Support multiple platforms and access methods for KDE staff, Kentucky K-12 staff, and students; ensure the technical functionality of webcast technologies.Network Connectivity : Troubleshoot and maintain VPN connectivity and local network setups for off-site video/audio services.Technology Innovation : Stay updated on new and emerging technologies to improve existing services and explore new, innovative solutions.Documentation and Reporting : Use tracking tools to record work efforts in line with current processes. Maintain accurate documentation for efficient reporting.On-Call Duty : Periodically available outside normal business hours as defined by the client manager or organizational on-call policy to ensure uninterrupted operation of supported systems.Requirements:Education and ExperienceBachelor's degree in Information Technology, Networking, Communications, or a related field, or equivalent experience.Minimum of 3 years experience in webcast management, networking, or media production in a professional setting.Technical SkillsProficiency with live streaming and webcast platforms (YouTube, Microsoft Teams, Facebook).Experience with video recording, editing, and publishing software.Strong understanding of VPN connectivity, local network troubleshooting, and network security principles.Familiarity with hybrid/remote meeting facilitation technologies.Soft SkillsStrong organizational and time-management abilities.Excellent communication skills, with the ability to coordinate effectively with diverse teams and audiences.Problem-solving mindset and a proactive approach to new technology adaptation.Additional RequirementsAvailability for occasional on-call duty outside of standard business hours.Commitment to continuous learning in the field of educational technology and webcast solutions.

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