Humane Society of Boulder Valley
Team Leader, Pet Admissions
Humane Society of Boulder Valley, Denver, Colorado, United States, 80285
Are you compassionate about animals and have a desire to speak for those who cannot? For over 110 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. If you work well with people too, join our team and help us provide that voice.
Purpose of Position:
Directly lead and provide oversight for the work of the pet admissions team, ensuring compassionate and exceptional service experiences for our patrons and the pets coming into our care.
Responsibilities
Support the day-to-day work of the Pet Admissions team providing oversight, guidance and coaching
Identify, troubleshoot and elevate challenges to management
Utilize established SOPs to guide consistent and appropriate operating procedures and suggest changes when needed
Monitor data entry and documentation to ensure accurate records
Provide onboarding support and training to staff and volunteers new to the team
Provide input to managers regarding staff performance and process improvement
Provide daily animal relinquishment and stray intake services
Interview patrons to gather information to create animal records in Chameleon
Manage emotionally difficult situations with strong communication skills
Prepare and reconcile statements of daily financial transactions
Provide end-of-life care for animals at their owner’s request
Safely handle, restrain, and move animals and administer vaccinations and preventative medications
Ensure work materials and consumables are functional and well stocked
Maintain the League’s high standard of neat and clean facilities in assigned areas
Perform opening and/or closing duties as needed by the organization
Collaborate with other organization staff to address logistical issues
Perform euthanasia and related tasks as needed
People Care
People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.
Competencies
Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.
Organizational Key Competencies
Integrity and Ethics
Adapting to Change and Ambiguity
Customer and Community Focus
Emotional Intelligence
Excellence
Position Key Competencies
Analytical thinking
Strategic thinking
Critical thinking
Innovation
Project management
Conflict management
Supervisory or Managerial Responsibility
Provides on the floor direction to Pet Admissions team members
Volunteers (Pet Admissions)
Schedule:
5, 8 hour days. Weekend availability required.
Compensation:
$22.50-$23.65 (starting pay commensurate with market, experience, and equity).
Full Time Benefits
– Please visit our website for a comprehensive list of all offered benefits.
Benefits (medical, dental, and vision)
Flexible spending accounts
League-paid Life and Short-Term Disability Insurance
Paid Time Off (PTO)
Paid Sick Time
Holiday Pay
Sabbatical
401(k) with matching
And more!
Work Conditions and Physical Requirements
Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander and bodily fluids. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects with reasonable accommodation.
We will begin reviewing applications as they are received and anticipate closing the application period on October 3, 2024.
Requirements
Position Qualifications
Knowledge/Skills/Abilities
Strong interpersonal and written communication skills
Demonstrated organizational skills
Ability to utilize effective problem solving and decision-making skills
Proficiency in Microsoft Office programs
Required
Education: High school diploma or equivalent
Desired
Supervisor or lead role experience
Customer service experience
Experience with developing and delivering staff training
Professional experience in animal welfare/working with animals
Excellent organizational skills with strong attention to detail
Demonstrated ability to work in a fast-paced environment
#J-18808-Ljbffr
Purpose of Position:
Directly lead and provide oversight for the work of the pet admissions team, ensuring compassionate and exceptional service experiences for our patrons and the pets coming into our care.
Responsibilities
Support the day-to-day work of the Pet Admissions team providing oversight, guidance and coaching
Identify, troubleshoot and elevate challenges to management
Utilize established SOPs to guide consistent and appropriate operating procedures and suggest changes when needed
Monitor data entry and documentation to ensure accurate records
Provide onboarding support and training to staff and volunteers new to the team
Provide input to managers regarding staff performance and process improvement
Provide daily animal relinquishment and stray intake services
Interview patrons to gather information to create animal records in Chameleon
Manage emotionally difficult situations with strong communication skills
Prepare and reconcile statements of daily financial transactions
Provide end-of-life care for animals at their owner’s request
Safely handle, restrain, and move animals and administer vaccinations and preventative medications
Ensure work materials and consumables are functional and well stocked
Maintain the League’s high standard of neat and clean facilities in assigned areas
Perform opening and/or closing duties as needed by the organization
Collaborate with other organization staff to address logistical issues
Perform euthanasia and related tasks as needed
People Care
People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.
Competencies
Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.
Organizational Key Competencies
Integrity and Ethics
Adapting to Change and Ambiguity
Customer and Community Focus
Emotional Intelligence
Excellence
Position Key Competencies
Analytical thinking
Strategic thinking
Critical thinking
Innovation
Project management
Conflict management
Supervisory or Managerial Responsibility
Provides on the floor direction to Pet Admissions team members
Volunteers (Pet Admissions)
Schedule:
5, 8 hour days. Weekend availability required.
Compensation:
$22.50-$23.65 (starting pay commensurate with market, experience, and equity).
Full Time Benefits
– Please visit our website for a comprehensive list of all offered benefits.
Benefits (medical, dental, and vision)
Flexible spending accounts
League-paid Life and Short-Term Disability Insurance
Paid Time Off (PTO)
Paid Sick Time
Holiday Pay
Sabbatical
401(k) with matching
And more!
Work Conditions and Physical Requirements
Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander and bodily fluids. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects with reasonable accommodation.
We will begin reviewing applications as they are received and anticipate closing the application period on October 3, 2024.
Requirements
Position Qualifications
Knowledge/Skills/Abilities
Strong interpersonal and written communication skills
Demonstrated organizational skills
Ability to utilize effective problem solving and decision-making skills
Proficiency in Microsoft Office programs
Required
Education: High school diploma or equivalent
Desired
Supervisor or lead role experience
Customer service experience
Experience with developing and delivering staff training
Professional experience in animal welfare/working with animals
Excellent organizational skills with strong attention to detail
Demonstrated ability to work in a fast-paced environment
#J-18808-Ljbffr