REEDS Jewelers
Assistant Store Manager - TAG Heuer Boutique - Crabtree Valley Mall
REEDS Jewelers, Raleigh, North Carolina, United States, 27601
Are you ready for an exciting new opportunity to work as a Boutique Assistant Manager for TAG Heuer? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, open minded, and self-confident people who are connected to the future.This store is owned and operated by REEDS Jewelers, with a TAG Heuer branded storefront and exclusively sells TAG Heuer products. REEDS Jewelers celebrated our 75th Anniversary in 2021. We’re family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at
REEDS.jobs .We are seeking a dynamic, innovative, ambitious, results-driven, and experienced Boutique Assistant Manager that can ensure the store’s success through supporting the Store Manager's initiatives in driving team performance and motivation, client-centric mindset, community engagement, and event conceptualization and execution.If you’re excited to help lead TAG Heuer’s team, we want to connect! Please submit your resume for immediate review.
POSITION SUMMARY
The Boutique Assistant Manager supports all aspects of the retail store operations and leadership for the Sales Associate team. The successful candidate will possess the ability to:Elevate and empower a teamSupport strategies for maximizing sales and profits within the boutiqueMotivates selling specialists through accountability and empowermentSupports the vision of how to create loyalty to the TAG Heuer brandUnderstands and builds connections within the broader community and marketCollaborates to build viable marketing and event conceptsFacilitates conflict resolution with agility, empathy, and confidenceStrong communication skills with team members, customers, and corporate supportDedicated to meeting the expectations and requirements of internal and external clientsSales Generation:
Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skillsMaintains client book. Regularly follows up with clients and meets monthly clienteling sales goalsAssists Boutique Manager with execution of store marketing initiativesCustomer Service:
Provides superior customer serviceGreets all customersOffers assistance in accordance with store customer rotation systemAnswers all customer questions, offers alternate product if requested product is not availableSeeks assistance when unable to fully meet customer needsProcesses customer repairs when requestedSends thank you notes to customers within two weeks of a purchaseMaintains store log of customer product requestsOperations:
Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager dailyEnsures facility maintenance, presentation and organizationExhibits proficiency in computer programs used by the CompanyIn absence of Boutique Manager:
Responsible for opening and/or closing store. Ensures all opening/closing procedures are accomplishedReceives any delivered product into inventory and makes sure it is merchandised correctlyKNOWLEDGE, SKILLS & ABILITIES
Minimum of 5 years store management experience encompassing above essential functionsExperience working in a luxury retail environmentTrack record of increasing sales and build revenue and profitabilityDemonstrated ability to develop a business through client engagement leveraging data, promotional and event strategiesExperience with training, developing and retaining sales staffRobust skillset in Excel, PowerPoint, and other business softwareAbility to adeptly manage multiple projects simultaneously with strong attention to detailDemonstrated ability to communicate with customers, co-workers, and business contacts in an engaging, empathetic, and professional mannerAbility to work independently with minimal supervisionAgility and flexibility in handling complex challengesREEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
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REEDS.jobs .We are seeking a dynamic, innovative, ambitious, results-driven, and experienced Boutique Assistant Manager that can ensure the store’s success through supporting the Store Manager's initiatives in driving team performance and motivation, client-centric mindset, community engagement, and event conceptualization and execution.If you’re excited to help lead TAG Heuer’s team, we want to connect! Please submit your resume for immediate review.
POSITION SUMMARY
The Boutique Assistant Manager supports all aspects of the retail store operations and leadership for the Sales Associate team. The successful candidate will possess the ability to:Elevate and empower a teamSupport strategies for maximizing sales and profits within the boutiqueMotivates selling specialists through accountability and empowermentSupports the vision of how to create loyalty to the TAG Heuer brandUnderstands and builds connections within the broader community and marketCollaborates to build viable marketing and event conceptsFacilitates conflict resolution with agility, empathy, and confidenceStrong communication skills with team members, customers, and corporate supportDedicated to meeting the expectations and requirements of internal and external clientsSales Generation:
Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skillsMaintains client book. Regularly follows up with clients and meets monthly clienteling sales goalsAssists Boutique Manager with execution of store marketing initiativesCustomer Service:
Provides superior customer serviceGreets all customersOffers assistance in accordance with store customer rotation systemAnswers all customer questions, offers alternate product if requested product is not availableSeeks assistance when unable to fully meet customer needsProcesses customer repairs when requestedSends thank you notes to customers within two weeks of a purchaseMaintains store log of customer product requestsOperations:
Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager dailyEnsures facility maintenance, presentation and organizationExhibits proficiency in computer programs used by the CompanyIn absence of Boutique Manager:
Responsible for opening and/or closing store. Ensures all opening/closing procedures are accomplishedReceives any delivered product into inventory and makes sure it is merchandised correctlyKNOWLEDGE, SKILLS & ABILITIES
Minimum of 5 years store management experience encompassing above essential functionsExperience working in a luxury retail environmentTrack record of increasing sales and build revenue and profitabilityDemonstrated ability to develop a business through client engagement leveraging data, promotional and event strategiesExperience with training, developing and retaining sales staffRobust skillset in Excel, PowerPoint, and other business softwareAbility to adeptly manage multiple projects simultaneously with strong attention to detailDemonstrated ability to communicate with customers, co-workers, and business contacts in an engaging, empathetic, and professional mannerAbility to work independently with minimal supervisionAgility and flexibility in handling complex challengesREEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
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