Brigham and Women’s Hospital
Practice Assistant II / BWH Main Campus / Minimally Invasive Gynecologic Surgery
Brigham and Women’s Hospital, Boston, Massachusetts, us, 02298
Job Description - Practice Assistant II / BWH Main Campus / Minimally Invasive Gynecologic Surgery (3309166)GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Brigham and Women’s Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women’s Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:People : Focus on serving the community through collaboration and respectSelf Management : Accountability, professionalism and commitment to growth and developmentOrganization : A commitment to quality, service and exceptional performanceThis job description includes:General expectations for the positionAddendum A - BWH Behavioral CompetenciesPRINCIPAL DUTIES AND RESPONSIBILITIES:Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.Utilize knowledge of HMO’s, managed care and other third party insurers, and troubleshoot insurance issues as appropriate.Assist with training and orienting staff as needed.Provide cross coverage as needed.Assist with special projects as directed.Follow HIPAA guidelines for the management of patient privacy and confidentiality.Other duties, as assigned.QUALIFICATIONS:Level of education required:
Minimum of a high school diploma or GED.Work experience required:
Minimum one year applicable work experience required. Some additional training in office systems or other post high school education preferred.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:Technical skills required:
Knowledge of practice operations and standards.Understanding of procedures including filing, copying, scanning, printing, and faxing.Phone skills:
Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.Verbal skills:
Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.Organization Skills:
Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.Writing Skills:
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.System Skills:
Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level. Intermediate understanding and use of medical terminology.Intermediate comprehension of insurance types and referral process.Intermediate comprehension of registration and fiscal information.Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.WORKING CONDITIONS:Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
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Minimum of a high school diploma or GED.Work experience required:
Minimum one year applicable work experience required. Some additional training in office systems or other post high school education preferred.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:Technical skills required:
Knowledge of practice operations and standards.Understanding of procedures including filing, copying, scanning, printing, and faxing.Phone skills:
Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.Verbal skills:
Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.Organization Skills:
Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.Writing Skills:
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.System Skills:
Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level. Intermediate understanding and use of medical terminology.Intermediate comprehension of insurance types and referral process.Intermediate comprehension of registration and fiscal information.Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.WORKING CONDITIONS:Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
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