National Community Renaissance
PSH Manager
National Community Renaissance, Los Angeles, California, United States,
The Hope Through Housing Foundation (Hope) is committed to breaking the cycle of generational poverty by implementing high-quality social services for low-income families and seniors living within and around National CORE's affordable housing developments throughout California, Texas, and Florida. We seek passionate, hardworking team members who are committed to transforming lives and communities. Together, we deliver Hope, Opportunity, Prosperity, and Empowerment to thousands of youths, adults, and seniors each year.
About the Job:
The Permanent Supportive Housing (PSH) Manager's overarching focus is on implementation, ongoing operations, and quality assurance for all programs and services offered to PSH residents throughout Hope through Housing's footprint. This position will have a special focus on meeting the needs of formerly homeless residents and building a strong team of partners serving National CORE's PSH projects as well as other vulnerable populations. This individual plays a key role in helping to meet Hope's mission of breaking the generational cycle of poverty, including new partnership development, service requirement compliance, service partner management, specialized programs, staff training, and program evaluation.
This position will utilize proactive prevention, best-practice approaches, and collaborative interventions in the social service areas to support staff and residents to thrive with the goal of retaining housing. The PSH Manager works closely and coordinates with onsite Property Management staff, other HOPE employees, and external partnerships regularly. This role serves as an expert resource for PSH/Vulnerable Population's associated needs and the teams working on site. This includes providing guidance to on-site teams, crisis response support, and resource coordination for special populations with specific needs, with a focus on formerly homeless individuals. The PSH Manager maintains a direct reporting relationship with the Director of PSH & Resident Services/VP of Ops.
RESPONSIBILITIES
The Permanent Supportive Housing (PSH) Manager ensures high-quality PSH services are being delivered to residents while maintaining a strong working partnership with Property Management and services teams.
The PSH Manager is responsible for cultivating impact and remaining compliant by being a content expert, well versed in PSH, associated approaches, and processes. This includes supporting, coordinating, and monitoring high-quality programs and activities by HOPE and our partnerships within the National CORE properties, as well as supporting our relationship with Property Management. The PSH Manager is responsible for assessing needs, developing program strategies, and ensuring the delivery of quality programming through a combination of cross-team support, technical training/assistance, direct service, and service partner development.
Must effectively document, communicate, and evaluate programs and make program recommendations/changes based on both compliance and effectiveness of programming. Qualified candidates will possess the following competencies:
Supportive Services
Develop and maintain positive professional relationships across teams (internal and external) and provide support to PSH residents.
Educate and support HOPE services team, property managers, and external partners through housing retention resources and approaches to ensure residents gain long-term stability.
Use data and case examples to identify and evaluate resident patterns of needs, and support delivering quality services for residents both directly and through service partnerships.
Approach problem-solving with a client-centric, trauma-informed lens.
Connect and update ongoing HTHF team members and 3rd party service providers that have a community with PSH residents to available resources and referral opportunities.
Coordinate with the Director of PSH/VP of Ops on PSH objective-focused activities that support retention.
Run assigned meetings and take detailed minutes with action items for attendees.
Manage and maintain harmonious relationships with site staff and community partners.
Support the planning and operations for the Annual Vulnerable Populations Bootcamp.
Supporting advocacy of residents includes:
Coaching and modeling for HTHF teams, Property Management, and 3rd party providers on best approaches.
Respecting confidentiality and related policies; understanding and acting as a mandated reporter.
Acting responsibly and modeling appropriate behavior to residents.
Knowledge of residents' rights and responsibilities including fair housing and housing first approaches.
Using diplomacy, courtesy, and respect in communications.
Documenting problems and the responses of those contacted.
Working collaboratively with other organizations and service providers.
Data, Reporting & Compliance
Oversee PSH work with Director of PSH/VP Ops and the PSH Reporting & Billing Manager to ensure deliverables are met.
Annually organize PSH resident surveys, data collection process, and analytics.
Manage assigned PSH related programmatic performance with Director of PSH/VP and the PSH Reporting & Billing Manager.
Maintain client/resident services files and database of resident contact encounters, referrals, and overall engagement.
Assist with program evaluation to ensure effective services and outcomes.
Provide regular reports of activities and maintain documentation in line with compliance regulations.
Ensure all program objectives are met, including various funding requirements.
Ensure service providers comply with required site and service regulations.
Complete annual meetings with contracted PSH service providers.
Ensure staff and service providers follow policies and complete records on all participants.
Community Partnerships and Donors
Maintain regular communication with external PSH entities regarding new service partners and evaluation of service delivery.
Serve as PSH community ambassador, developing relationships resulting in in-kind service/product donations and financial contributions.
Must attend Company-sponsored events that relate to the development of the team.
Professional Development
Ensure trainings are completed regularly to maintain a relevant level of PSH compliance and intervention knowledge.
Participate in annual trainings focused on core modalities such as Trauma Informed Care (TIC), Motivational Interviewing (MI), and other professional development opportunities.
SKILLS & QUALIFICATIONS
Demonstrated track record and passion for working with vulnerable populations.
Must have a sincere interest in working with those that have experienced homelessness.
Excellent organizational and document management skills.
Ability to work cooperatively and collaboratively with colleagues and community partners.
Ability to meet the needs of a diverse, low-income population.
Ability to communicate effectively and demonstrate sensitivity to others.
Ability to execute strong boundaries and model professionalism.
Ability to write clear, grammatically correct administrative tasks.
Ability to use Outlook, Word, PowerPoint, Excel, and other basic computer software programs.
Demonstrated ability to work independently and as part of a team.
Experience using case management software is strongly preferred.
Fluency in a language in addition to English is preferred.
MANDATORY REQUIREMENTS
Bachelor's degree in public health, human behavior, psychology, social work, or related field is desirable.
Have at least 2-5 years of relevant experience in social services, homeless services, and/or a PSH setting.
Demonstrated experience providing case management services.
Experience working with vulnerable populations is preferred.
Be able and willing to work flexible hours.
Have reliable transportation, a valid driver's license, and auto insurance.
Successfully complete a Tuberculosis Test, Background Screening, and Drug Test as a condition of hire.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
Exposure to various weather conditions.
Sitting, walking, driving.
May include lifting up to 20 pounds.
Operate computer and office equipment.
Ability to pass a background check.
FLSA
Exempt
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About the Job:
The Permanent Supportive Housing (PSH) Manager's overarching focus is on implementation, ongoing operations, and quality assurance for all programs and services offered to PSH residents throughout Hope through Housing's footprint. This position will have a special focus on meeting the needs of formerly homeless residents and building a strong team of partners serving National CORE's PSH projects as well as other vulnerable populations. This individual plays a key role in helping to meet Hope's mission of breaking the generational cycle of poverty, including new partnership development, service requirement compliance, service partner management, specialized programs, staff training, and program evaluation.
This position will utilize proactive prevention, best-practice approaches, and collaborative interventions in the social service areas to support staff and residents to thrive with the goal of retaining housing. The PSH Manager works closely and coordinates with onsite Property Management staff, other HOPE employees, and external partnerships regularly. This role serves as an expert resource for PSH/Vulnerable Population's associated needs and the teams working on site. This includes providing guidance to on-site teams, crisis response support, and resource coordination for special populations with specific needs, with a focus on formerly homeless individuals. The PSH Manager maintains a direct reporting relationship with the Director of PSH & Resident Services/VP of Ops.
RESPONSIBILITIES
The Permanent Supportive Housing (PSH) Manager ensures high-quality PSH services are being delivered to residents while maintaining a strong working partnership with Property Management and services teams.
The PSH Manager is responsible for cultivating impact and remaining compliant by being a content expert, well versed in PSH, associated approaches, and processes. This includes supporting, coordinating, and monitoring high-quality programs and activities by HOPE and our partnerships within the National CORE properties, as well as supporting our relationship with Property Management. The PSH Manager is responsible for assessing needs, developing program strategies, and ensuring the delivery of quality programming through a combination of cross-team support, technical training/assistance, direct service, and service partner development.
Must effectively document, communicate, and evaluate programs and make program recommendations/changes based on both compliance and effectiveness of programming. Qualified candidates will possess the following competencies:
Supportive Services
Develop and maintain positive professional relationships across teams (internal and external) and provide support to PSH residents.
Educate and support HOPE services team, property managers, and external partners through housing retention resources and approaches to ensure residents gain long-term stability.
Use data and case examples to identify and evaluate resident patterns of needs, and support delivering quality services for residents both directly and through service partnerships.
Approach problem-solving with a client-centric, trauma-informed lens.
Connect and update ongoing HTHF team members and 3rd party service providers that have a community with PSH residents to available resources and referral opportunities.
Coordinate with the Director of PSH/VP of Ops on PSH objective-focused activities that support retention.
Run assigned meetings and take detailed minutes with action items for attendees.
Manage and maintain harmonious relationships with site staff and community partners.
Support the planning and operations for the Annual Vulnerable Populations Bootcamp.
Supporting advocacy of residents includes:
Coaching and modeling for HTHF teams, Property Management, and 3rd party providers on best approaches.
Respecting confidentiality and related policies; understanding and acting as a mandated reporter.
Acting responsibly and modeling appropriate behavior to residents.
Knowledge of residents' rights and responsibilities including fair housing and housing first approaches.
Using diplomacy, courtesy, and respect in communications.
Documenting problems and the responses of those contacted.
Working collaboratively with other organizations and service providers.
Data, Reporting & Compliance
Oversee PSH work with Director of PSH/VP Ops and the PSH Reporting & Billing Manager to ensure deliverables are met.
Annually organize PSH resident surveys, data collection process, and analytics.
Manage assigned PSH related programmatic performance with Director of PSH/VP and the PSH Reporting & Billing Manager.
Maintain client/resident services files and database of resident contact encounters, referrals, and overall engagement.
Assist with program evaluation to ensure effective services and outcomes.
Provide regular reports of activities and maintain documentation in line with compliance regulations.
Ensure all program objectives are met, including various funding requirements.
Ensure service providers comply with required site and service regulations.
Complete annual meetings with contracted PSH service providers.
Ensure staff and service providers follow policies and complete records on all participants.
Community Partnerships and Donors
Maintain regular communication with external PSH entities regarding new service partners and evaluation of service delivery.
Serve as PSH community ambassador, developing relationships resulting in in-kind service/product donations and financial contributions.
Must attend Company-sponsored events that relate to the development of the team.
Professional Development
Ensure trainings are completed regularly to maintain a relevant level of PSH compliance and intervention knowledge.
Participate in annual trainings focused on core modalities such as Trauma Informed Care (TIC), Motivational Interviewing (MI), and other professional development opportunities.
SKILLS & QUALIFICATIONS
Demonstrated track record and passion for working with vulnerable populations.
Must have a sincere interest in working with those that have experienced homelessness.
Excellent organizational and document management skills.
Ability to work cooperatively and collaboratively with colleagues and community partners.
Ability to meet the needs of a diverse, low-income population.
Ability to communicate effectively and demonstrate sensitivity to others.
Ability to execute strong boundaries and model professionalism.
Ability to write clear, grammatically correct administrative tasks.
Ability to use Outlook, Word, PowerPoint, Excel, and other basic computer software programs.
Demonstrated ability to work independently and as part of a team.
Experience using case management software is strongly preferred.
Fluency in a language in addition to English is preferred.
MANDATORY REQUIREMENTS
Bachelor's degree in public health, human behavior, psychology, social work, or related field is desirable.
Have at least 2-5 years of relevant experience in social services, homeless services, and/or a PSH setting.
Demonstrated experience providing case management services.
Experience working with vulnerable populations is preferred.
Be able and willing to work flexible hours.
Have reliable transportation, a valid driver's license, and auto insurance.
Successfully complete a Tuberculosis Test, Background Screening, and Drug Test as a condition of hire.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
Exposure to various weather conditions.
Sitting, walking, driving.
May include lifting up to 20 pounds.
Operate computer and office equipment.
Ability to pass a background check.
FLSA
Exempt
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