OTB Group
Client Advisor - Ala Moana
OTB Group, Honolulu, Hawaii, United States, 96814
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.Role and Responsibilities
Sales• Reach and surpass monthly sales goals as determined by Management.• Demonstrate an in-depth knowledge of all products in assigned Product category and keep up-to-date on all Product categories in Store.• Manage sales and optimize each step of sales process ensuring all clients receive highest degree of sophistication and enjoyable service possible and foster development of loyal shoppers: Welcome and know regular customers.
Customer Service• Strong customer service skills to provide courteous and precise customer satisfaction.• Strong organizational skills, multi-tasking and prioritizing capabilities.• Follow-up with clients through telephone calls, letters, cards and special announcements; keep a book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.).• Align with style and qualitative standards of the Brand throughout Sales and post-sale process.• Take full advantage of all contacts with customers in the Store and promote both the Brand and Product.• Collaborate with other colleagues to achieve business objectives.• Constantly keep up-to-date regarding fashion trends; know and monitor competition.• Know customers' needs, both expressed and less obvious.• Demonstrate, recommend and style the products available; promote wardrobing.• Schedule client appointments and pull merchandise for clients in advance of appointments.• Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.
Brand Values• Understand the Company’s brand values.• Communicate the brand values to customers.• Support the brand image by always adhering to dress code.
Operations• Participate in the inventory process.• Contribute to and create an overall positive atmosphere in the Store.• Maintain a clean and organized store to create a comfortable shopping experience.• Maintain knowledge and understanding of store sales goals.
Merchandising• Maintain visual merchandising criteria and quantities per Company standards and guidelines.• Make sure that product is accurately coded, tagged and priced.• Provide store management with qualitative feedback.
Physical RequirementsThe physical demands described must be met by an individual to successfully perform the essential functions of this job:• Required to stand and walk for up to eight hours in a workday.• Required to lift and or move up to 50 pounds.
Competencies• Customer/Client Focus.
Qualifications and Education Requirements• Previous retail customer service experience in luxury market.• Previous client book preferred.• Excellent customer service skills.• Writing and communication skills proficiency (written and verbal).
Preferred Skills• Experience in luxury / high-end clienteling environment.• Proven sales track record and achievement of sales goals.• 4+ years in premium / luxury commission sales environment.
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John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.Role and Responsibilities
Sales• Reach and surpass monthly sales goals as determined by Management.• Demonstrate an in-depth knowledge of all products in assigned Product category and keep up-to-date on all Product categories in Store.• Manage sales and optimize each step of sales process ensuring all clients receive highest degree of sophistication and enjoyable service possible and foster development of loyal shoppers: Welcome and know regular customers.
Customer Service• Strong customer service skills to provide courteous and precise customer satisfaction.• Strong organizational skills, multi-tasking and prioritizing capabilities.• Follow-up with clients through telephone calls, letters, cards and special announcements; keep a book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.).• Align with style and qualitative standards of the Brand throughout Sales and post-sale process.• Take full advantage of all contacts with customers in the Store and promote both the Brand and Product.• Collaborate with other colleagues to achieve business objectives.• Constantly keep up-to-date regarding fashion trends; know and monitor competition.• Know customers' needs, both expressed and less obvious.• Demonstrate, recommend and style the products available; promote wardrobing.• Schedule client appointments and pull merchandise for clients in advance of appointments.• Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.
Brand Values• Understand the Company’s brand values.• Communicate the brand values to customers.• Support the brand image by always adhering to dress code.
Operations• Participate in the inventory process.• Contribute to and create an overall positive atmosphere in the Store.• Maintain a clean and organized store to create a comfortable shopping experience.• Maintain knowledge and understanding of store sales goals.
Merchandising• Maintain visual merchandising criteria and quantities per Company standards and guidelines.• Make sure that product is accurately coded, tagged and priced.• Provide store management with qualitative feedback.
Physical RequirementsThe physical demands described must be met by an individual to successfully perform the essential functions of this job:• Required to stand and walk for up to eight hours in a workday.• Required to lift and or move up to 50 pounds.
Competencies• Customer/Client Focus.
Qualifications and Education Requirements• Previous retail customer service experience in luxury market.• Previous client book preferred.• Excellent customer service skills.• Writing and communication skills proficiency (written and verbal).
Preferred Skills• Experience in luxury / high-end clienteling environment.• Proven sales track record and achievement of sales goals.• 4+ years in premium / luxury commission sales environment.
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