Schurz Communications, Inc.
Director of Technology & Technical Operations
Schurz Communications, Inc., Burlington, Vermont, us, 05405
Director of Technology & Technical Operations
Job Category:
TechnicalRequisition Number:
DIREC001935Posted:
October 15, 2024Employment Type:
Full-TimeLocation:
Burlington, VTBurlington Telecom has an immediate opening for a Director of Technology & Technical Operations. The Director of Technology & Technical Operations is responsible for providing both strategic direction, engineering, and the day-to-day management of network engineering and operations personnel. The successful candidate will be familiar with employing fiber to the premises and wireless telecommunication technologies towards improved operations and business development opportunities. They will provide leadership, direction, and empowerment towards the professional development of personnel.Job Type:
Full-timeRate:
$120,000-$150,000/yearPrimary Responsibilities Include:Develops and refines the management strategy for the department.Applies engineering principles to solve operational and network challenges.Ensures consistent and effective practices and procedures.Ability to train, direct, evaluate, and motivate a blended team of nonexempt and exempt employees.Tracks and reports on key trends to senior leadership in workforce management such as missed/late appointments, response time, work order statuses, job routing, technician productivity.Negotiates short and long-term contracts with vendors, monitors cost effectiveness and performance of vendors against negotiated SOWs/SLAs.Leads oversight of production and quality assurance related to construction, splicing, and safety in accordance with standards, guidelines & regulations.Develops, tracks, and maintains production and quality metrics for personnel.Works with Dispatch, Customer Service, Network Engineering & Operations, and Field Operations teams to increase efficiencies to reduce customer experience issues and improve fulfillment and service delivery.Shares best practices across areas, reviews company initiatives, and discusses obstacles that are impacting operations.Develops budget and forecast models and ensures accuracy of both for tracking and trending all capital and expense line items for workforce management.The successful Director of Technology & Technical Operations will have:Experience working in fiber broadband environment developing monitoring processes, analytics, deployments, maintenance procedures, update/upgrade/expansion plans, etc. for technical network operations.5 years successful experience in a leadership capacity showing progressive roles and responsibilities.10 years of experience implementing telecommunication network technologies including planning, designing, cost estimating, installing, maintaining fiber optic networks operations center/equipment. Soft phone switch experience is preferred.Proven project management experience with complex parameters/scopes.Thorough knowledge of FTTP access technologies (e.g., EPON, XPON, etc.).Excellent writing and verbal communication skills.Ability to effectively prioritize and execute tasks in a high-pressure team environment and make sound decisions in emergency situations.Exceptional customer service orientation and skills in addition to working in a team-oriented environment.Responds quickly and efficiently to production/operational issues and takes responsibility for seeing those issues to resolution.Bachelor’s degree preferred in the field of electrical engineering, computer science, other engineering, telecommunications, information systems, business or equivalent industry experience is required.Benefits:Family Medical (3 plans to choose from), Dental and VisionCompany funded HSACompany Paid Short Term DisabilityCompany Paid Long Term Disability with Voluntary optionCompany Paid Parental LeaveCompany Paid Life as well as Voluntary policies401(k) with generous company matchPaid Time OffPaid HolidaysYou'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential.Physical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:Regularly required to talk and hearRequired to use hands to type, handle objects, and paperworkRequired to use close vision and be able to focusAbility to lift to 25 lbs.Ability to work while seated for prolonged periods of timeAbility to work in the field in all weather conditionsThe employee generally works in an indoor office environment, but can work outside from time to time.
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Job Category:
TechnicalRequisition Number:
DIREC001935Posted:
October 15, 2024Employment Type:
Full-TimeLocation:
Burlington, VTBurlington Telecom has an immediate opening for a Director of Technology & Technical Operations. The Director of Technology & Technical Operations is responsible for providing both strategic direction, engineering, and the day-to-day management of network engineering and operations personnel. The successful candidate will be familiar with employing fiber to the premises and wireless telecommunication technologies towards improved operations and business development opportunities. They will provide leadership, direction, and empowerment towards the professional development of personnel.Job Type:
Full-timeRate:
$120,000-$150,000/yearPrimary Responsibilities Include:Develops and refines the management strategy for the department.Applies engineering principles to solve operational and network challenges.Ensures consistent and effective practices and procedures.Ability to train, direct, evaluate, and motivate a blended team of nonexempt and exempt employees.Tracks and reports on key trends to senior leadership in workforce management such as missed/late appointments, response time, work order statuses, job routing, technician productivity.Negotiates short and long-term contracts with vendors, monitors cost effectiveness and performance of vendors against negotiated SOWs/SLAs.Leads oversight of production and quality assurance related to construction, splicing, and safety in accordance with standards, guidelines & regulations.Develops, tracks, and maintains production and quality metrics for personnel.Works with Dispatch, Customer Service, Network Engineering & Operations, and Field Operations teams to increase efficiencies to reduce customer experience issues and improve fulfillment and service delivery.Shares best practices across areas, reviews company initiatives, and discusses obstacles that are impacting operations.Develops budget and forecast models and ensures accuracy of both for tracking and trending all capital and expense line items for workforce management.The successful Director of Technology & Technical Operations will have:Experience working in fiber broadband environment developing monitoring processes, analytics, deployments, maintenance procedures, update/upgrade/expansion plans, etc. for technical network operations.5 years successful experience in a leadership capacity showing progressive roles and responsibilities.10 years of experience implementing telecommunication network technologies including planning, designing, cost estimating, installing, maintaining fiber optic networks operations center/equipment. Soft phone switch experience is preferred.Proven project management experience with complex parameters/scopes.Thorough knowledge of FTTP access technologies (e.g., EPON, XPON, etc.).Excellent writing and verbal communication skills.Ability to effectively prioritize and execute tasks in a high-pressure team environment and make sound decisions in emergency situations.Exceptional customer service orientation and skills in addition to working in a team-oriented environment.Responds quickly and efficiently to production/operational issues and takes responsibility for seeing those issues to resolution.Bachelor’s degree preferred in the field of electrical engineering, computer science, other engineering, telecommunications, information systems, business or equivalent industry experience is required.Benefits:Family Medical (3 plans to choose from), Dental and VisionCompany funded HSACompany Paid Short Term DisabilityCompany Paid Long Term Disability with Voluntary optionCompany Paid Parental LeaveCompany Paid Life as well as Voluntary policies401(k) with generous company matchPaid Time OffPaid HolidaysYou'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential.Physical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:Regularly required to talk and hearRequired to use hands to type, handle objects, and paperworkRequired to use close vision and be able to focusAbility to lift to 25 lbs.Ability to work while seated for prolonged periods of timeAbility to work in the field in all weather conditionsThe employee generally works in an indoor office environment, but can work outside from time to time.
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