Servicenow
Manager, Platform & Gen AI Strategic Operations
Servicenow, Santa Clara, California, us, 95053
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job Description
Gen AI Product Strategy & Operation ManagerServiceNow is the AI platform for business transformation. We have been and continue to be augmenting our best-in-class Platform with AI and Gen AI functionalities.As a key member of the Platform Strategic Operations team, you will contribute to a user-centered Gen AI product strategy that dials into our customers' needs and product specificities and also supports key operating decisions in cooperation with our cross-functional partners.Roles in our organization are multi-faceted: they include components of product strategy (understanding the industry, supporting high-stakes partnerships and ad-hoc product initiatives), operations (hiring, budgeting, tracking key metrics), and stakeholder management (cross-functional engagement with product, engineering, finance, etc.)Description
Work cross-functionally with product, engineering, design, and other teams across the organization to ensure we push the accelerator on our Gen AI products.Model business initiatives and lead competitive intelligence activities leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap.Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, etc.) and support alignment between Product leaders and all stakeholders (C-Level, other functions).Develop market and strategic analysis, working with leadership and the Product Management team (e.g., market sizing, buy/build/partner assessment, competitive strategy).Manage Gen AI initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders.Support initiatives that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders.Qualifications
What it takes to be successful in this roleEducation: MBA or Master's degree in a Management, Technical, or Engineering field.2+ years post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar).Experience working for or with established enterprise tech companies. Work experience in product development, technical strategy, and product ops functions is a plus.Expertise and/or strong interest in the enterprise software/ SaaS industry, ideally in the AI / Gen AI space.Effective communicator both verbally and in writing; comfortable in business and technical discussions.Track record of leading cross-functional projects, building trusting relationships, and influencing others.Collaborative team player who is also an independent thinker.Self-starter who thrives and can multitask in fast-paced, often ambiguous environments.Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job Description
Gen AI Product Strategy & Operation ManagerServiceNow is the AI platform for business transformation. We have been and continue to be augmenting our best-in-class Platform with AI and Gen AI functionalities.As a key member of the Platform Strategic Operations team, you will contribute to a user-centered Gen AI product strategy that dials into our customers' needs and product specificities and also supports key operating decisions in cooperation with our cross-functional partners.Roles in our organization are multi-faceted: they include components of product strategy (understanding the industry, supporting high-stakes partnerships and ad-hoc product initiatives), operations (hiring, budgeting, tracking key metrics), and stakeholder management (cross-functional engagement with product, engineering, finance, etc.)Description
Work cross-functionally with product, engineering, design, and other teams across the organization to ensure we push the accelerator on our Gen AI products.Model business initiatives and lead competitive intelligence activities leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap.Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, etc.) and support alignment between Product leaders and all stakeholders (C-Level, other functions).Develop market and strategic analysis, working with leadership and the Product Management team (e.g., market sizing, buy/build/partner assessment, competitive strategy).Manage Gen AI initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders.Support initiatives that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders.Qualifications
What it takes to be successful in this roleEducation: MBA or Master's degree in a Management, Technical, or Engineering field.2+ years post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar).Experience working for or with established enterprise tech companies. Work experience in product development, technical strategy, and product ops functions is a plus.Expertise and/or strong interest in the enterprise software/ SaaS industry, ideally in the AI / Gen AI space.Effective communicator both verbally and in writing; comfortable in business and technical discussions.Track record of leading cross-functional projects, building trusting relationships, and influencing others.Collaborative team player who is also an independent thinker.Self-starter who thrives and can multitask in fast-paced, often ambiguous environments.Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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