Customer Service Technician II

Union: CWA 9003 – CBA 004# of Openings: 1Internal Posting Dates: 9/19/24 - 10/3/24Wage Range: $23.50 - $44.34 per hourSummaryInstall, replace, repair and/or rearrange service drops, aerial, buried and underground cables, and associated inside/outside wiring (aerial and buried). Connect drops, local cables, and inside/outside wiring to a variety of terminals. Make various attachments to poles, buildings, etc., as required, using hand/motorized tools, following installation diagrams, work orders, service orders and blueprints. Test and inspect to ensure that activities performed, and all services installed function properly. Test cable air pressure systems and perform maintenance as required. Install fiber-optic cable to curb terminals. Perform maintenance splicing (copper/fiber). Perform cable pair recovers for new work orders. Maintain all analog/digital carrier systems (subscriber). Perform such work under minimum supervision. Operate company vehicle.General DutiesDuties include, but are not limited to, the following:Read and interpret information provided by the service order, work order and blueprints such as name, address of customer, and type of activities to be performed, using appropriate tools, equipment and supplies required.Install, rearrange, change, repair and remove drops, cables, and associated wiring. Install private lines and circuits and verify trouble-free continuity by loop care testing.Use basic arithmetic (addition, subtraction, multiplication and division) to determine the most practical way to bring wire from pole to building and how to run wire inside building.Handle and climb ladders and poles, crawl under dwellings, work in attics, underground and other confined areas to adjust faulty equipment or wiring, using a variety of hand/motorized tools.Work with customers to evaluate and suggest how to improve service, and make sales effort with all customers for network services and single line products.Test cable air pressure systems and perform required maintenance.Install and maintain fiber-optic cable to curb terminal.Perform maintenance splicing on copper and/or fiber-optic cable.Conduct cable pair recovery for non-work orders.Maintain all analog/digital carrier systems for subscriber.Make appropriate notations on service orders, work orders, blueprints, or other work documentation to indicate completion of work, including time spent, changes from original work requested, and charges for work completed, when appropriate.May be required to perform additional duties and tasks as required by the Company.Basic QualificationsTests– Results obtained in standard tests for this position must meet minimum requirements established by the Company.Experience– Management will designate the experience level required for each vacancy.First consideration will be given to an individual who in the last ten years has successfully held the position of Customer Service Technician I, II, III, Fiber Network Field Technician or Special Equipment Installer, or who possesses equivalent experience.If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals.Must possess, at time of appointment, a valid California class “C” driver’s license.Legally required Criminal Records Check – Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process.Must possess the ability to perceive difference in colors.Must possess the ability to distinguish audible tones/levels.We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.Frontier Communications is an Affirmative Action and Equal Opportunity Employer.

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