EAB (Education Advisory Board)
Associate Director, Relationship Management, EAB Seramount
EAB (Education Advisory Board), Richmond, Virginia, United States, 23214
Make a difference in a sector that matters to us all
EAB is a special place to work. You'll find motivated employees, growth opportunities, and a deep commitment to our partners. We pride ourselves on hiring the best people—not just for the job, but for the firm and the future of education.Location: Richmond, VANumber: 599200Job Category: SalesJob Department: CommercialJob Family: Professional SalesJob Type: Full TimeLevel: ManagerAt EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, advancement, and the workplace.Seramount, part of EAB, is a strategic business dedicated to advancing diversity, equity, and inclusion (DEI) in the workplace. We serve forward-thinking organizations with integrated tools that provide a strategic and holistic map for setting new standards for workplace culture.The Role in Brief:Associate Director, Relationship Management, EAB SeramountEAB Seramount Associate Directors, Relationship Management are the senior contact for all partner interactions in the Seramount service, renewal, and upsell process. They are responsible for strengthening and directing executive member relationships, promoting partner utilization and engagement, and driving revenue growth through retention and upsell efforts.Primary Responsibilities:Industry, Content, and Member KnowledgeDevelop deep knowledge of major players in corporate DEI industryDevelop strong knowledge of Seramount offerings (across Diversity Best Practices, consulting, events, etc.)Increase knowledge of diversity, equity, and inclusion by attending member conferences/events, reading research reports, and participating in advisory/consulting calls with partnersServe as the voice of the market, sharing learnings to inform product and servicesServe as the voice of the partner, reporting back to other internal key stakeholdersShare member intelligence with key internal stakeholders to foster a more collaborative and connected service approachUse consultative selling skills to determine the needs of our partners and how we can best help them meet their objectivesCollect, review, and understand member strategic plan; deep knowledge of priorities at organizational levelDevelop knowledge of partners’ contracting processes, budget cycles, and decision-making processes and playersUnderstand partner internal politics and key stakeholdersUnderstand partner financial situation and incorporate into renewal & upsell strategyRelationship Management & Cultivation for UpsellStrategic oversight & execution of onboarding process starting with sales hand-offCultivate, develop, and maintain relationships with key decision makers at the highest levelsIdentify and build relationships with key partner stakeholders to drive grassroots supportFollow up with partners to ensure questions/requests are answered in a timely mannerMap Seramount offerings and services to support major initiativesProactively drive member utilization and consumption of servicesSkilled negotiator: lead complex and sensitive negotiationsCreate outreach strategy and organization of in-person and phone/Zoom interactionsShare best practices/scripting/collateral with other members of the teamMeet quarterly, semi-annual, and annual revenue goalsMaintain Salesforce data integrity and complianceBasic Qualifications:Proven record of professional successAbility to communicate effectively with senior executivesWillingness to travel up to 30%Valid U.S. driver’s licenseMust possess a minimum of 5+ years’ post-undergraduate experience encompassing at least three of the following:Client or account management experienceConsulting or service delivery experiencePresentation and facilitation experienceLeadership experienceIdeal Qualifications:Analytical thinking skillsExperience building relationships internally and externallyProven negotiation skillsProven experience managing multiple competing prioritiesAbility to successfully overcome challengesExperience developing personal organization tacticsCommitment to valuing diversity and contributing to an equitable working environmentCompensation:The anticipated starting salary range for this role is $50,000 - $80,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.This hire will additionally be eligible for lucrative uncapped incentive compensation.Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.At EAB, we believe that to fulfill our mission to 'make education smarter and our communities stronger' we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.EAB is an Equal Opportunity Employer.
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EAB is a special place to work. You'll find motivated employees, growth opportunities, and a deep commitment to our partners. We pride ourselves on hiring the best people—not just for the job, but for the firm and the future of education.Location: Richmond, VANumber: 599200Job Category: SalesJob Department: CommercialJob Family: Professional SalesJob Type: Full TimeLevel: ManagerAt EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, advancement, and the workplace.Seramount, part of EAB, is a strategic business dedicated to advancing diversity, equity, and inclusion (DEI) in the workplace. We serve forward-thinking organizations with integrated tools that provide a strategic and holistic map for setting new standards for workplace culture.The Role in Brief:Associate Director, Relationship Management, EAB SeramountEAB Seramount Associate Directors, Relationship Management are the senior contact for all partner interactions in the Seramount service, renewal, and upsell process. They are responsible for strengthening and directing executive member relationships, promoting partner utilization and engagement, and driving revenue growth through retention and upsell efforts.Primary Responsibilities:Industry, Content, and Member KnowledgeDevelop deep knowledge of major players in corporate DEI industryDevelop strong knowledge of Seramount offerings (across Diversity Best Practices, consulting, events, etc.)Increase knowledge of diversity, equity, and inclusion by attending member conferences/events, reading research reports, and participating in advisory/consulting calls with partnersServe as the voice of the market, sharing learnings to inform product and servicesServe as the voice of the partner, reporting back to other internal key stakeholdersShare member intelligence with key internal stakeholders to foster a more collaborative and connected service approachUse consultative selling skills to determine the needs of our partners and how we can best help them meet their objectivesCollect, review, and understand member strategic plan; deep knowledge of priorities at organizational levelDevelop knowledge of partners’ contracting processes, budget cycles, and decision-making processes and playersUnderstand partner internal politics and key stakeholdersUnderstand partner financial situation and incorporate into renewal & upsell strategyRelationship Management & Cultivation for UpsellStrategic oversight & execution of onboarding process starting with sales hand-offCultivate, develop, and maintain relationships with key decision makers at the highest levelsIdentify and build relationships with key partner stakeholders to drive grassroots supportFollow up with partners to ensure questions/requests are answered in a timely mannerMap Seramount offerings and services to support major initiativesProactively drive member utilization and consumption of servicesSkilled negotiator: lead complex and sensitive negotiationsCreate outreach strategy and organization of in-person and phone/Zoom interactionsShare best practices/scripting/collateral with other members of the teamMeet quarterly, semi-annual, and annual revenue goalsMaintain Salesforce data integrity and complianceBasic Qualifications:Proven record of professional successAbility to communicate effectively with senior executivesWillingness to travel up to 30%Valid U.S. driver’s licenseMust possess a minimum of 5+ years’ post-undergraduate experience encompassing at least three of the following:Client or account management experienceConsulting or service delivery experiencePresentation and facilitation experienceLeadership experienceIdeal Qualifications:Analytical thinking skillsExperience building relationships internally and externallyProven negotiation skillsProven experience managing multiple competing prioritiesAbility to successfully overcome challengesExperience developing personal organization tacticsCommitment to valuing diversity and contributing to an equitable working environmentCompensation:The anticipated starting salary range for this role is $50,000 - $80,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.This hire will additionally be eligible for lucrative uncapped incentive compensation.Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.At EAB, we believe that to fulfill our mission to 'make education smarter and our communities stronger' we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.EAB is an Equal Opportunity Employer.
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