Dunkin'
Store Manager
Dunkin', Sterling, Virginia, United States, 22170
Reports To:
Multi-Unit Manager/FranchiseeOverviewA Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence, and for helping to build profitable top-line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures, and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team membersDeliver training to restaurant team membersEnsure Brand standards, recipes, and systems are executedCreate and maintain a guest-focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementCommunicate restaurant priorities, goals, and results to restaurant team membersExecute new product roll-outs including training, marketing, and samplingMaintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable lawsControl costs to help maximize profitabilityCompletion of inventory on a periodic basis as determined by FranchiseeCompletion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standardsCompletion of DCP and other vendor ordersConduct self-assessments and corresponding action plansEnsure restaurant budget is met as determined by FranchiseeManage cash over/short in restaurant and ensure team members are following franchisee’s cash management policiesEngage with Dunkin’ Brands Field Operations team as appropriateManagement Responsibilities Include:Recruit, hire, onboard, and develop restaurant team membersPlan, monitor, appraise, and review employee performanceCoach restaurant team members to drive sales, improve profitability, and guest satisfactionEducation/Experience:Basic computer skillsFluent in spoken and written EnglishBasic math and financial managementPrevious leadership experience in retail, restaurant, or hospitalityCollege Degree preferredStrong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty, and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a teamGuest focusedTime ManagementProblem-solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping, and reachingLifting packages (if applicable)Wearing a headset (if applicable)Working in a small space
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Multi-Unit Manager/FranchiseeOverviewA Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence, and for helping to build profitable top-line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures, and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team membersDeliver training to restaurant team membersEnsure Brand standards, recipes, and systems are executedCreate and maintain a guest-focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementCommunicate restaurant priorities, goals, and results to restaurant team membersExecute new product roll-outs including training, marketing, and samplingMaintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable lawsControl costs to help maximize profitabilityCompletion of inventory on a periodic basis as determined by FranchiseeCompletion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standardsCompletion of DCP and other vendor ordersConduct self-assessments and corresponding action plansEnsure restaurant budget is met as determined by FranchiseeManage cash over/short in restaurant and ensure team members are following franchisee’s cash management policiesEngage with Dunkin’ Brands Field Operations team as appropriateManagement Responsibilities Include:Recruit, hire, onboard, and develop restaurant team membersPlan, monitor, appraise, and review employee performanceCoach restaurant team members to drive sales, improve profitability, and guest satisfactionEducation/Experience:Basic computer skillsFluent in spoken and written EnglishBasic math and financial managementPrevious leadership experience in retail, restaurant, or hospitalityCollege Degree preferredStrong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty, and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a teamGuest focusedTime ManagementProblem-solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping, and reachingLifting packages (if applicable)Wearing a headset (if applicable)Working in a small space
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