Assistant General Manager

PetSuites Spring Rayford located in Spring, TX is looking for a talented Assistant General Manager to join the team!Overview:The Assistant General Manager, internally referred to as a Resort Manager (RM), is a Full-Time position and is a leader and an integral member of the Resort management team. The Resort Manager reports to either the General Manager or Senior General Manager, and together they provide a smooth and profitable operation by driving revenue and managing costs. The Resort Manager must maintain an exceptional level of customer service by developing strong Shift Leads and Team Members while leading and creating a resort culture based on Servant Leadership, high quality guest/pet care, and exceptional customer service for our internal and external customers.Dependent on resort size, a Resort Manager can be assigned into one of 3 related positions: managing the entire business as an assistant to the General Manager, focusing on back of house services (Pet Care), or focusing on front of house services (Customer Service).ResponsibilitiesGeneralUnderstands and communicates the companies' mission, values, and objectives.Provides the direction, leadership, and communication necessary to achieve sales results and operating plan goals for the site.Assists General Manager in creating a plan to drive and achieve resort quantitative objectives including sales, labor, cost of goods sold, and expense management.Communicates all shift issues, concerns, and needs to the General Manager or Market Leader.Responsible for executing the operational excellence plan within their resort.Responds to directives in a timely manner and ensures compliance of the resort team.Recognizes and rewards outstanding performance of resort team members.Demonstrates exceptional leadership behaviors.Other duties as assigned.Customer ServiceStrives for the ultimate in resort customer service experiences and impressions.Ensures site has adequate shift coverage at all times.Oversees the recruiting, hiring, and training practices to ensure quality of resort staff.Motivates and mentors team members on providing the best pet parent experience.Educate and engage the community and resort customers on all of the company’s products and services.OperationsAdheres to and has knowledge of all company policies and procedures.Performs quality checks/reviews of client files and monitors computer systems.Maintains impeccable standards concerning resort maintenance, cleanliness, and inventory.Leads and manages shifts while acting as manager in charge of the resort.Follows all OSHA and operations procedures and policies.Ensures that all team members have mastered the resort tasks/positions.Other duties and projects as assigned.Team ManagementResponsible for the selection, development, and performance of subordinate leads and all other site team members.Train and on-board new Team Members and Shift Managers on both front- and back-of-house procedures.Manages team performance through consistent feedback.Creates a culture of engagement by addressing team member concerns in a timely manner.Utilizes financial tools and analyzes financial reports to identify and address trends and issues in sales and performance.Projects a professional image to resort team, clients, and supervisors.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.QualificationsHigh school degree or equivalent required; Desired: Bachelor's degree equivalent education and experience.Minimum 2-4 years of customer service experience.Availability to work a minimum of 45 hours per week including holidays, evenings, and weekends.Proficiency with Microsoft Office Suite and point of sale software.Valid Driver’s License and current insurance.Restaurant management, retail management, veterinary management/experience, and/or hospitality experience preferred.Bilingual skills a plus.Compensation:

The salary range is $55,000 to $65,000 based on applicable experience.Deadline To Apply:

December 1, 2024National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off for all eligible employees.NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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