Special Service for Groups, Inc.
Client Supportive Services Coordinator
Special Service for Groups, Inc., Los Angeles, California, United States, 90079
Special for Service Groups Inc
Job Announcement
Title:
Client Supportive Services CoordinatorDivision:
HOPICSFLSA:
Non-ExemptSupervisor:
Supportive Services Program ManagerPay Range:
$23-$26/ hour
Revised:
10/15/2024Summary
Under the direction of the Employment, Wellness and Supportive Services Program Manager, the Client Supportive Services Coordinator will support HOPICS Supportive Services components to include: the Food Pantry, Clothing Closet and other supportive services that directly support HOPICS clients and their wellbeing.Essential Functions
Provide support and assistance directly related to client supportive services to include but not limited to:Clothing Closet:
Receive and organize all clothing donations received.Provide receipts to donors for items donated (if applicable or upon request).Schedule laundering services for all donations through designated, approved vendors.Manage and maintain the clothing closet schedule to ensure a smooth "shopping" experience for clients.Coordinate with HOPICS staff to address any immediate clothing needs for clients, particularly those related to employment or other urgent situations.Maintain accurate inventory of clothing and other items in the closet to ensure availability for clients.Ensure the cleanliness and organization of the clothing closet area.Assist in special clothing drives or events as needed to meet seasonal demands or specific program goals.
Food Pantry:
Coordinate and prepare food boxes for distribution.Verify and confirm all requests with Case Management and cross reference in HMIS or similar databases, as appropriate.Manage and log all food requests distributed to Case Management.Prepare food orders for purchase and approval by Program Manager/Associate Director.Receive, log and organize food donations.Maintain a clean, sanitary, organized food pantry.Report any extermination or cleaning needs immediately to Program Manager and facilities staff to maintain a sanitary environment.Obtain and maintain valid food handler’s certification for the duration of employment.Ensure the Food Pantry remains clear of debris, unauthorized staff and clutter.
Other Supportive Services:
Act as Volunteer Lead for HOPICS sponsored events and activities.Ensure Volunteers are assigned to workstations for events and obtain.
Check-in/out logs for submission to the Program Manager for review/approval.Support Employment and Client Wellness Team as needed.Provide assistance and support to Program Manager as it relates to all client supportive services.Provide training to HOPICS Volunteers as needed.Complete and maintain all required documentation related to supportive service components and submit as needed/requested.Submit all daily/weekly/monthly distribution logs in a timely manner.Complete incident reports as needed and submit them to the program supervisor within 24 hrs.Submit Daily/Monthly Deliverables Reports as required/requested.Submit Productivity Reports weekly at close of business to direct supervisor on Fridays.Attend all HOPICS meetings as required/appropriate.Coordinate with other HOPICS staff and collaborative partners to provide supportive services support as required/requested.Maintain up-to-date and accurate documentation for data tracking and reconciliation.Provide the Program Manager with all required client information as required/requested.Assist in training and providing support to other staff as needed.Prepare reports in accordance with program requirements and Division policies.Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.Represent the Agency in a professional manner in the presence of other staff, volunteers, community partners during meetings, community events and HOPICS sponsored events.Build trusting relationships by acting with integrity, courtesy and responsibility even in the face of stress of demanding workplace conditions.Regular attendance required.Staff must be available for weekends as needed.Other duties as needed.Minimum Qualifications - Knowledge, Skills and Abilities Required
Minimum of two (2) years of supervisory or coordinator experience in a social service or homeless assistance program. OR five years’ experience working in the social service field.Case management and homeless program experience preferred.If in recovery, a minimum of three (3) years of being drug and alcohol free is required.Working knowledge of Microsoft Word, Excel, and other database programs preferred.Knowledge of community resources and experience maintaining organized documentation.Ability to work with staff and clients from diverse cultural, ethnic, and socio-economic backgrounds.Ability to communicate effectively, both written and orally.Demonstrated leadership skills, including staff management, delegation, and program coordination.Strong organizational and communication skills to facilitate meetings, training, and team collaboration.Ability to manage multiple tasks and prioritize in a fast-paced environment.Verification of Employment Eligibility and Background Clearance.Ability to obtain and maintain SERV Safe food Safety certification or similar acceptable certification.TB test required.CPR and First Aid Certification required.Valid Driver’s License and auto insurance required with reliable transportation.Supervisory Responsibilities:
This position does not have any supervisory responsibilities.Environmental Conditions (Working Conditions)
This position is responsible for work in a “client friendly” environment and would be required to support in the pick-up and delivery of donations as needed. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.Physical Requirements
The Client Supportive Services Liaison typically spends time sitting, standing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking. Must sit at the computer for data entry and reports: sometimes spend time driving and walking and carrying equipment and/or donations.Mental Requirements
This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
#J-18808-Ljbffr
Job Announcement
Title:
Client Supportive Services CoordinatorDivision:
HOPICSFLSA:
Non-ExemptSupervisor:
Supportive Services Program ManagerPay Range:
$23-$26/ hour
Revised:
10/15/2024Summary
Under the direction of the Employment, Wellness and Supportive Services Program Manager, the Client Supportive Services Coordinator will support HOPICS Supportive Services components to include: the Food Pantry, Clothing Closet and other supportive services that directly support HOPICS clients and their wellbeing.Essential Functions
Provide support and assistance directly related to client supportive services to include but not limited to:Clothing Closet:
Receive and organize all clothing donations received.Provide receipts to donors for items donated (if applicable or upon request).Schedule laundering services for all donations through designated, approved vendors.Manage and maintain the clothing closet schedule to ensure a smooth "shopping" experience for clients.Coordinate with HOPICS staff to address any immediate clothing needs for clients, particularly those related to employment or other urgent situations.Maintain accurate inventory of clothing and other items in the closet to ensure availability for clients.Ensure the cleanliness and organization of the clothing closet area.Assist in special clothing drives or events as needed to meet seasonal demands or specific program goals.
Food Pantry:
Coordinate and prepare food boxes for distribution.Verify and confirm all requests with Case Management and cross reference in HMIS or similar databases, as appropriate.Manage and log all food requests distributed to Case Management.Prepare food orders for purchase and approval by Program Manager/Associate Director.Receive, log and organize food donations.Maintain a clean, sanitary, organized food pantry.Report any extermination or cleaning needs immediately to Program Manager and facilities staff to maintain a sanitary environment.Obtain and maintain valid food handler’s certification for the duration of employment.Ensure the Food Pantry remains clear of debris, unauthorized staff and clutter.
Other Supportive Services:
Act as Volunteer Lead for HOPICS sponsored events and activities.Ensure Volunteers are assigned to workstations for events and obtain.
Check-in/out logs for submission to the Program Manager for review/approval.Support Employment and Client Wellness Team as needed.Provide assistance and support to Program Manager as it relates to all client supportive services.Provide training to HOPICS Volunteers as needed.Complete and maintain all required documentation related to supportive service components and submit as needed/requested.Submit all daily/weekly/monthly distribution logs in a timely manner.Complete incident reports as needed and submit them to the program supervisor within 24 hrs.Submit Daily/Monthly Deliverables Reports as required/requested.Submit Productivity Reports weekly at close of business to direct supervisor on Fridays.Attend all HOPICS meetings as required/appropriate.Coordinate with other HOPICS staff and collaborative partners to provide supportive services support as required/requested.Maintain up-to-date and accurate documentation for data tracking and reconciliation.Provide the Program Manager with all required client information as required/requested.Assist in training and providing support to other staff as needed.Prepare reports in accordance with program requirements and Division policies.Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.Represent the Agency in a professional manner in the presence of other staff, volunteers, community partners during meetings, community events and HOPICS sponsored events.Build trusting relationships by acting with integrity, courtesy and responsibility even in the face of stress of demanding workplace conditions.Regular attendance required.Staff must be available for weekends as needed.Other duties as needed.Minimum Qualifications - Knowledge, Skills and Abilities Required
Minimum of two (2) years of supervisory or coordinator experience in a social service or homeless assistance program. OR five years’ experience working in the social service field.Case management and homeless program experience preferred.If in recovery, a minimum of three (3) years of being drug and alcohol free is required.Working knowledge of Microsoft Word, Excel, and other database programs preferred.Knowledge of community resources and experience maintaining organized documentation.Ability to work with staff and clients from diverse cultural, ethnic, and socio-economic backgrounds.Ability to communicate effectively, both written and orally.Demonstrated leadership skills, including staff management, delegation, and program coordination.Strong organizational and communication skills to facilitate meetings, training, and team collaboration.Ability to manage multiple tasks and prioritize in a fast-paced environment.Verification of Employment Eligibility and Background Clearance.Ability to obtain and maintain SERV Safe food Safety certification or similar acceptable certification.TB test required.CPR and First Aid Certification required.Valid Driver’s License and auto insurance required with reliable transportation.Supervisory Responsibilities:
This position does not have any supervisory responsibilities.Environmental Conditions (Working Conditions)
This position is responsible for work in a “client friendly” environment and would be required to support in the pick-up and delivery of donations as needed. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.Physical Requirements
The Client Supportive Services Liaison typically spends time sitting, standing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking. Must sit at the computer for data entry and reports: sometimes spend time driving and walking and carrying equipment and/or donations.Mental Requirements
This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
#J-18808-Ljbffr