COMMON HOUSE, LLC
Assistant General Manager
COMMON HOUSE, LLC, New Orleans, Louisiana, United States, 70123
Who we are
Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.Reports to: General Manager, Common House
The Assistant General Manager (AGM) serves as the co-architect of the House experience for staff and guests. The AGM holds hospitality as a virtue, not a concept, and treats every impression as the first. The AGM aims to build harmony in the House while maintaining passion, purpose, and profitability. The AGM will oversee the daily operations, seek to solve problems, and increase efficiencies across departments and all House functions.
Responsibilities of The AGM include but are not limited to:Staffing, Service, Employee RelationsUpholding service standards through exemplary leadership and direct communication with all team membersIdentifying weak points in service to implement solutions and strengthen established service standardsCollaborating with General Manager (GM) to hire and interview, and develop service training programsPromoting growth and professional development through staff evaluations, incentives, ongoing coaching, and one-on-one goal-setting sessionsMonitoring business levels, private events, and programming to maintain effective scheduling of staff and limit overtimeProgramming health, wellness, and educational events focused on maintaining and boosting employee morale and skills trainingMaintaining a positive working relationship with GM, CDC, Admin, and all staffBudgeting & Revenue Managemen tCo-developing and implementing cost controls to drive profit for the House and its outletsAssisting in the execution of forecasting, budgeting, and setting measurable goals for increased revenueWorking with club managers to eliminate waste and excess inventory through weekly specials and F&B-focused programmingProcessing and overseeing daily payroll and accounting proceduresConducting monthly beverage and service wares inventory analyses to ensure the House is aligned with P&L goalsHouse MaintenanceMaintain par levels of daily operating supplies and collateral and enact an optimized ordering systemChecking daily for action items to be listed on the property management meld and work with GM to schedule weekly maintenance projects for managers and staffImplementing cleaning and maintenance schedules for co-working floors, managing all amenities, and coordinating appointments with Concierge teamMember RelationsEncouraging creative/professional collaboration between members and staff who share similar passions or interestsHighlighting special/pivotal moments in the lives of our members and developing indelible bondsCataloging individual members’ needs and preferences in all CRM management software to curate comfortable and consistent member experiencesSoliciting guest and employee feedback to build a harmonious work and service environment, and to provide guidance on future programming and eventsSafetyAdhering to company food safety, food handling, storage, and sanitation requirements, to ensure the health and safety of our guests and team membersSourcing and perpetually developing a master list of guest and staff allergies and food preferencesComplying with all ABC laws and regulations and enforce these regulations with all service staffAnalyzing potential hazards and critical control points with GM and CDC to developReviewing all evacuation, machinery operation, and MSDS plans with staffEducation and Experience:2 years of Hospitality Management experienceBachelor's Degree in related field a plus but not requiredKnowledge of Food & BeverageSkills and Abilities :
Excellent communication and customer service skillsAbility to recall and memorize menu itemsAbility to work well in a fast-paced and at times stressful environmentAbility to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problemsAbility to use software and technology for communication, reporting, and programming the point of saleMust have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items, work indoors, being exposed to hot/cold surfaces, steam, wet floors and sharp knives is required and withstand environmental factors include noise, dust, cigarette smoke (if applicable) etcProfessional appearance and demeanorAbility to work nights, weekends, and some holidaysPhysical Requirements:Prolonged periods of time walking, standing, and on one’s feet. Must be able to carry 15 pounds repetitively.Common House is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.Reports to: General Manager, Common House
The Assistant General Manager (AGM) serves as the co-architect of the House experience for staff and guests. The AGM holds hospitality as a virtue, not a concept, and treats every impression as the first. The AGM aims to build harmony in the House while maintaining passion, purpose, and profitability. The AGM will oversee the daily operations, seek to solve problems, and increase efficiencies across departments and all House functions.
Responsibilities of The AGM include but are not limited to:Staffing, Service, Employee RelationsUpholding service standards through exemplary leadership and direct communication with all team membersIdentifying weak points in service to implement solutions and strengthen established service standardsCollaborating with General Manager (GM) to hire and interview, and develop service training programsPromoting growth and professional development through staff evaluations, incentives, ongoing coaching, and one-on-one goal-setting sessionsMonitoring business levels, private events, and programming to maintain effective scheduling of staff and limit overtimeProgramming health, wellness, and educational events focused on maintaining and boosting employee morale and skills trainingMaintaining a positive working relationship with GM, CDC, Admin, and all staffBudgeting & Revenue Managemen tCo-developing and implementing cost controls to drive profit for the House and its outletsAssisting in the execution of forecasting, budgeting, and setting measurable goals for increased revenueWorking with club managers to eliminate waste and excess inventory through weekly specials and F&B-focused programmingProcessing and overseeing daily payroll and accounting proceduresConducting monthly beverage and service wares inventory analyses to ensure the House is aligned with P&L goalsHouse MaintenanceMaintain par levels of daily operating supplies and collateral and enact an optimized ordering systemChecking daily for action items to be listed on the property management meld and work with GM to schedule weekly maintenance projects for managers and staffImplementing cleaning and maintenance schedules for co-working floors, managing all amenities, and coordinating appointments with Concierge teamMember RelationsEncouraging creative/professional collaboration between members and staff who share similar passions or interestsHighlighting special/pivotal moments in the lives of our members and developing indelible bondsCataloging individual members’ needs and preferences in all CRM management software to curate comfortable and consistent member experiencesSoliciting guest and employee feedback to build a harmonious work and service environment, and to provide guidance on future programming and eventsSafetyAdhering to company food safety, food handling, storage, and sanitation requirements, to ensure the health and safety of our guests and team membersSourcing and perpetually developing a master list of guest and staff allergies and food preferencesComplying with all ABC laws and regulations and enforce these regulations with all service staffAnalyzing potential hazards and critical control points with GM and CDC to developReviewing all evacuation, machinery operation, and MSDS plans with staffEducation and Experience:2 years of Hospitality Management experienceBachelor's Degree in related field a plus but not requiredKnowledge of Food & BeverageSkills and Abilities :
Excellent communication and customer service skillsAbility to recall and memorize menu itemsAbility to work well in a fast-paced and at times stressful environmentAbility to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problemsAbility to use software and technology for communication, reporting, and programming the point of saleMust have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items, work indoors, being exposed to hot/cold surfaces, steam, wet floors and sharp knives is required and withstand environmental factors include noise, dust, cigarette smoke (if applicable) etcProfessional appearance and demeanorAbility to work nights, weekends, and some holidaysPhysical Requirements:Prolonged periods of time walking, standing, and on one’s feet. Must be able to carry 15 pounds repetitively.Common House is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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