Cognito Motorsports
Sales Account Manager
Cognito Motorsports, Bakersfield, California, United States, 93399
The Sales Account Manager will be an experienced professional with a proven track record in the automotive aftermarket industry, specifically in selling premium branded products. This role involves identifying new business opportunities, and developing and cultivating long-term relationships to drive sustainable and incremental revenue growth.
Essential Duties & Responsibilities:
Sales & Account Management:Identify, qualify, and secure sales opportunities to drive revenue growth.Build and manage key accounts, introducing new products and solutions to expand engagement.Achieve sales goals through sales pipeline development, sales leads, understanding sales metrics, and other assigned sales functions and processes.Proactively hunt for new business opportunities, establish new distribution partner programs, and successfully onboard prospects.Technical Support & Customer Service:Be familiar with product literature and be able to convey product information and availability to customersProvide in-depth technical product support, make recommendations, and troubleshoot customer issues via phone, email, and digital channels.Develop strong customer relationships, ensuring their needs are fully understood and addressed.Internal Collaboration & Product Knowledge:Work with internal teams, including technical support and marketing, to enhance the customer experience.Stay updated on product features and train both customers and staff as needed.Clearly communicate technical details and specifications to customers.Organization & Record Keeping:Maintain accurate records of customer interactions, leads, and orders to support follow-up and account growth.Provide customer feedback to management, product development, customer service, marketing, and operations using the Voice of the Customer (VOC) to help improve our current product offering and programs.Requirements
Preferred Education and Experience:
4+ years in customer service, or 2+ years specifically in automotive customer service.Technical understanding of automotive suspension products and strong sales aptitude.Proven skills in customer relationship management and account growth.Strong verbal and written communication skills, with proficiency in CRM software.Highly organized, detail-oriented, and able to manage multiple tasks effectively.Familiarity with Cognito Motorsports' product line and a passion for off-road and automotive customization.Independent, proactive approach with problem-solving skills.Proficiency in Microsoft Office products, particularly Excel, Outlook, and Word. Experience with Sage, Magento, Misys, Gorgias, and Cloudtalk CRM software is a plus.Passion for Automotive & Customization. Interest in the automotive aftermarket, with a focus on delivering exceptional service within the automotive and suspension industries.Knowledge and Personal Attributes:
Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Must possess a high sense of urgency, initiative, and common senseMust act in a professional and courteous manner and demonstrate an ability to work with a diverse group of individuals.Ability to function well in a high-paced and at times stressful environment.
Salary Description
$31.00-$36.00/Hour
Essential Duties & Responsibilities:
Sales & Account Management:Identify, qualify, and secure sales opportunities to drive revenue growth.Build and manage key accounts, introducing new products and solutions to expand engagement.Achieve sales goals through sales pipeline development, sales leads, understanding sales metrics, and other assigned sales functions and processes.Proactively hunt for new business opportunities, establish new distribution partner programs, and successfully onboard prospects.Technical Support & Customer Service:Be familiar with product literature and be able to convey product information and availability to customersProvide in-depth technical product support, make recommendations, and troubleshoot customer issues via phone, email, and digital channels.Develop strong customer relationships, ensuring their needs are fully understood and addressed.Internal Collaboration & Product Knowledge:Work with internal teams, including technical support and marketing, to enhance the customer experience.Stay updated on product features and train both customers and staff as needed.Clearly communicate technical details and specifications to customers.Organization & Record Keeping:Maintain accurate records of customer interactions, leads, and orders to support follow-up and account growth.Provide customer feedback to management, product development, customer service, marketing, and operations using the Voice of the Customer (VOC) to help improve our current product offering and programs.Requirements
Preferred Education and Experience:
4+ years in customer service, or 2+ years specifically in automotive customer service.Technical understanding of automotive suspension products and strong sales aptitude.Proven skills in customer relationship management and account growth.Strong verbal and written communication skills, with proficiency in CRM software.Highly organized, detail-oriented, and able to manage multiple tasks effectively.Familiarity with Cognito Motorsports' product line and a passion for off-road and automotive customization.Independent, proactive approach with problem-solving skills.Proficiency in Microsoft Office products, particularly Excel, Outlook, and Word. Experience with Sage, Magento, Misys, Gorgias, and Cloudtalk CRM software is a plus.Passion for Automotive & Customization. Interest in the automotive aftermarket, with a focus on delivering exceptional service within the automotive and suspension industries.Knowledge and Personal Attributes:
Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Must possess a high sense of urgency, initiative, and common senseMust act in a professional and courteous manner and demonstrate an ability to work with a diverse group of individuals.Ability to function well in a high-paced and at times stressful environment.
Salary Description
$31.00-$36.00/Hour