UDig
Client Services Senior Manager
UDig, Nashville, Tennessee, United States, 37247
UDig is seeking a Client Services Senior Manager to drive teams in delivery excellence, building strong relationships, ensuring client satisfaction, and growing client accounts. As a Client Services Senior Manager, you will play a pivotal role in nurturing client relationships, developing strategic plans for account growth, as well as mentoring and collaborating with Delivery Managers in project estimations, timelines, resourcing, and delivery excellence
UDig is a technology consulting firm dedicated to delivering high-impact solutions that have driven client success for over 20 years. Our team collaborates directly with clients, taking a consultative approach to turning complex challenges into successful projects that deliver business value. By harnessing expertise, innovation, and connections, we achieve extraordinary outcomes across multiple verticals.
Join us in ensuring delivery excellence and expanding client partnerships at UDig!
Your Key Responsibilities:
Client Relationship Management
Be a point of contact for all client mattersLead regular interactions with the key client stakeholders from project meetings, making best practice recommendations from a technical services perspective to suggesting training options and building business growth plansBuild trust and partnerships with clients becoming their premier 'go to' choice for engagementsSurvey and track client satisfaction as it relates to their business outcomesLeverage your industry expertise and technical background to close the gap and ensure smooth integration between the technical and business side of UDig projectsAssist Delivery Manager in actively engaging with client stakeholders to seek out answers and details needed to keep the delivery team on trackCollaborate with technical leads and solution architects from both UDig and the clientBuild and execute an account plan to grow opportunities at the client
Educate and socialize UDig service offerings with the client and promote offerings to meet the client's business outcomes and goalsContribute to internal UDig "fun/innovative" projectsCareer and job growth through UDig-provided training and advancement opportunitiesWhat You'll Need:
Core Competencies:
Expertise in delivery management, operational efficiency & quality delivery, and resource allocationProven problem-solving skillsAbility to drive impact through Account Management & Planning, People Development, Utilization, and achieving exceptional client satisfaction.Strong executive influence and consultative skills to develop, manage, and grow client relationships, driving business growth.Skills & Qualifications:
Previous consulting experience with a consulting firm or professional services firm, including contributions to thought leadership and pre-sales support, is requiredProven ability to quickly assess and understand new business domains, challenges, and pain pointsExperience understanding a client's business and technical needs and acting as the bridge between the client stakeholder and the technical delivery team membersBuild strong relationships with colleagues and client stakeholders7+ years of experience, including the following:
Creating and executing account growth plansExpanding opportunities within an existing client baseAttain and exceed targeted revenue goalsFinancial forecasting and budgetingImplementing identified areas of improvement in operations, business development and account growthManaging software development and/or data focused projects in an agile environmentWriting and presenting applicable metrics, strategic plans and process improvements to executive stakeholdersBuilding strong relationships with colleagues and stakeholders
Preferred experience delivering custom software and data projectsTechnologies, tools, and methodologies:
Experience with Kanban from implementation, execution and trainingComfortable working in a variety of agile project management and documentation tools such as Azure DevOps, Jira, Notion, Linear, ServiceNow, etc.
Bachelor's degree or higherAre You Ready to Make an Impact?
At UDig, your contributions won't go unnoticed; they'll leave a lasting impression. UDig is proud to be recognized as a "Best Places to Work" in Virginia and Tennessee. People join our team because they are excited to leverage their expertise and transform big ideas into simple, impactful solutions. We're committed to fostering a transparent environment where you'll collaborate and develop real relationships with clients and teammates to grow in your career. Some of the benefits we provide include:
Competitive salary with performance-based bonuses, annual merit reviews, and career advancement path through UDig ElevateFlexibility in a hybrid work environmentLearning and development opportunities including an individual $1500 annual training budgetRegular team building and social activities (virtual and/or in-person)Transparent culture with strong communication and access to leadershipGreat benefits including:
Generous Paid Time Off, company holidays, and parental leaveMultiple Single and Family Health Insurance plans to choose fromDental & Vision coverageShort-Term and Long-Term disabilityOptional accident and critical illness coverageMatching 401(k)...and more!
UDig is a technology consulting firm dedicated to delivering high-impact solutions that have driven client success for over 20 years. Our team collaborates directly with clients, taking a consultative approach to turning complex challenges into successful projects that deliver business value. By harnessing expertise, innovation, and connections, we achieve extraordinary outcomes across multiple verticals.
Join us in ensuring delivery excellence and expanding client partnerships at UDig!
Your Key Responsibilities:
Client Relationship Management
Be a point of contact for all client mattersLead regular interactions with the key client stakeholders from project meetings, making best practice recommendations from a technical services perspective to suggesting training options and building business growth plansBuild trust and partnerships with clients becoming their premier 'go to' choice for engagementsSurvey and track client satisfaction as it relates to their business outcomesLeverage your industry expertise and technical background to close the gap and ensure smooth integration between the technical and business side of UDig projectsAssist Delivery Manager in actively engaging with client stakeholders to seek out answers and details needed to keep the delivery team on trackCollaborate with technical leads and solution architects from both UDig and the clientBuild and execute an account plan to grow opportunities at the client
Educate and socialize UDig service offerings with the client and promote offerings to meet the client's business outcomes and goalsContribute to internal UDig "fun/innovative" projectsCareer and job growth through UDig-provided training and advancement opportunitiesWhat You'll Need:
Core Competencies:
Expertise in delivery management, operational efficiency & quality delivery, and resource allocationProven problem-solving skillsAbility to drive impact through Account Management & Planning, People Development, Utilization, and achieving exceptional client satisfaction.Strong executive influence and consultative skills to develop, manage, and grow client relationships, driving business growth.Skills & Qualifications:
Previous consulting experience with a consulting firm or professional services firm, including contributions to thought leadership and pre-sales support, is requiredProven ability to quickly assess and understand new business domains, challenges, and pain pointsExperience understanding a client's business and technical needs and acting as the bridge between the client stakeholder and the technical delivery team membersBuild strong relationships with colleagues and client stakeholders7+ years of experience, including the following:
Creating and executing account growth plansExpanding opportunities within an existing client baseAttain and exceed targeted revenue goalsFinancial forecasting and budgetingImplementing identified areas of improvement in operations, business development and account growthManaging software development and/or data focused projects in an agile environmentWriting and presenting applicable metrics, strategic plans and process improvements to executive stakeholdersBuilding strong relationships with colleagues and stakeholders
Preferred experience delivering custom software and data projectsTechnologies, tools, and methodologies:
Experience with Kanban from implementation, execution and trainingComfortable working in a variety of agile project management and documentation tools such as Azure DevOps, Jira, Notion, Linear, ServiceNow, etc.
Bachelor's degree or higherAre You Ready to Make an Impact?
At UDig, your contributions won't go unnoticed; they'll leave a lasting impression. UDig is proud to be recognized as a "Best Places to Work" in Virginia and Tennessee. People join our team because they are excited to leverage their expertise and transform big ideas into simple, impactful solutions. We're committed to fostering a transparent environment where you'll collaborate and develop real relationships with clients and teammates to grow in your career. Some of the benefits we provide include:
Competitive salary with performance-based bonuses, annual merit reviews, and career advancement path through UDig ElevateFlexibility in a hybrid work environmentLearning and development opportunities including an individual $1500 annual training budgetRegular team building and social activities (virtual and/or in-person)Transparent culture with strong communication and access to leadershipGreat benefits including:
Generous Paid Time Off, company holidays, and parental leaveMultiple Single and Family Health Insurance plans to choose fromDental & Vision coverageShort-Term and Long-Term disabilityOptional accident and critical illness coverageMatching 401(k)...and more!