Holz Motors
Service Dispatcher
Holz Motors, Watertown, Wisconsin, United States, 53094
Holz Motors Chevy Buick GMC in Watertown is looking for an experienced Dispatcher for our Service Department. This position interacts daily with our service technicians and staff. This position is full-time from 8am to 5pm, Monday through Friday.
At Holz Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Holz Motors is absolutely critical to its' success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. In this role you will be responsible for dispatching work to our technicians and writing service orders for walk in service.
Responsibilities
Implements and maintains an effective dispatch system.Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.Prioritizes and controls all comebacks to ensure proper and prompt attention.Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.Maintains an organized and up-to-date repair log.Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.Opens and closes repair orders.Checks customer credit status.Ensures that technicians follow warranty material disposition procedures.Communicates job status with the next shift supervisor.Schedules maintenance for service department vehicles and equipment.Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.Coordinates parts requirements with the parts departmentAdvises parts manager and service manager of repetitive shortage so that corrective action can be taken.Maintains high customer satisfaction ratings.Maintains a clean work area.Maintains a professional appearance.What We Offer
Medical , Dental, Vision$15k of Employer paid life insuranceAncillary insurance products- life w/ will prep services, disability, critical illness, accident401k plan and Profit SharingPaid Holiday and VacationEmployee vehicle purchase plansOver 100 years Family Owned and OperatedLong term job securityDiscounts on products and servicesRequirements
Minimum of 2 years of experience as a DispatcherOn feet throughout the dayBasic knowledge of auto mechanics
At Holz Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Holz Motors is absolutely critical to its' success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. In this role you will be responsible for dispatching work to our technicians and writing service orders for walk in service.
Responsibilities
Implements and maintains an effective dispatch system.Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.Prioritizes and controls all comebacks to ensure proper and prompt attention.Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.Maintains an organized and up-to-date repair log.Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.Opens and closes repair orders.Checks customer credit status.Ensures that technicians follow warranty material disposition procedures.Communicates job status with the next shift supervisor.Schedules maintenance for service department vehicles and equipment.Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.Coordinates parts requirements with the parts departmentAdvises parts manager and service manager of repetitive shortage so that corrective action can be taken.Maintains high customer satisfaction ratings.Maintains a clean work area.Maintains a professional appearance.What We Offer
Medical , Dental, Vision$15k of Employer paid life insuranceAncillary insurance products- life w/ will prep services, disability, critical illness, accident401k plan and Profit SharingPaid Holiday and VacationEmployee vehicle purchase plansOver 100 years Family Owned and OperatedLong term job securityDiscounts on products and servicesRequirements
Minimum of 2 years of experience as a DispatcherOn feet throughout the dayBasic knowledge of auto mechanics