Franchise Business Consultant

About American Family Care

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers compensation and occupational medicine. Each location is equipped with an onsite lab and in house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF) and this position will be in that division, working directly with franchise owners of American Family Care centers.

Summary

AFC is looking to fill a Franchise Business Consultant (FBC) role to cover Mid-Atlantic States to include VA, MD and potentially other states. The FBC directly reports to a Director, Franchise Operations and is responsible for working with franchisees to maintain and enhance existing business operations of franchise centers. The FBC will work directly with franchisees to help them maximize the revenue and profitability of the center and territory through corporate program promotions, marketing, building & improving best practices and processes, business strategies and ongoing training. This role is remotely based with an estimated 50% travel.

Essential Duties and Responsibilities

· Conduct regular on-site visits and audits of assigned Franchise locations

· Monitor the financial status, operations, staffing, paid advertising, and overall management of assigned Franchise locations

· Conduct consultation calls on a regular basis regarding urgent care operations management, customer/patient relations improvement, new center Go Live training and Grand Opening events, marketing and advertising planning, and financial analyses including P&L review and projections and other company initiatives

· Run reports in various systems and review KPIs

· Cultivate and preserve Franchisee/vendor relationships

· Support Franchisee during pre-opening phase, including, but not limited to, assisting with site selection, floor plan approval, practice management software training, and business planning

· Develop a strategic plan and translate that plan into the appropriate sales activities

· Align with teammates and regional partners to create and present standardized educational models for training and reinforcement over time

· Create a strong, united, and collaborative culture across the AFC Urgent Care Network

· Coordinate all training activities with the appropriate departments/individuals and ensure that all training materials and resources have been directed to the appropriate parties

· Conduct on-site educational workshops with Franchise groups.

· Provide necessary counsel and assistance to Franchisees for development and improvement of business plans, including, establishing specific goals, objectives and strategies for sales, controls, profits, development, marketing, etc.

· Ensure physical facilities of assigned Franchisee locations comply with Franchisor standards.

· Coordinate all resources/support from all appropriate departments for assigned Franchisees

· Complete all month end reports, new store follow-up reports, weekly expense reports, preparation of classes, etc.

· Strictly adhere to Company and departmental policies and procedures regarding the appropriate use of Company databases

· Develop and maintain proficiency in the use of the Company’s database

· Ensure implementation of all company policies, procedures, programs, and new concepts with assigned Franchisee locations

· Other duties and responsibilities as assigned.

Qualifications

· Bachelor’s degree or equivalent work experience

· Residence in Eastern PA, MD, VA, DE

· Multi-Unit Urgent Care and/or Primary Care center operational management experience preferred

· EMR experience preferred (Experity or other)

· Able to travel up to 50% of the time

· Capability to manage multiple projects at a time

· Remote work mindset – ability to stay focused, organized, and on task in a home office or center environment (hybrid)

· High computer literacy, specifically with Microsoft Office applications

· Dynamic presentation skills

Educational Requirements

· High energy and enthusiasm, with a strong commitment to exceeding expectations

· Flexibility and openness to work on a variety of projects

· Ability to learn quickly, make immediate impact, and provide value-added service to our Franchisees

· Effective communication and interpersonal skills, displaying the ability to connect and build relationships with Franchisees and peers

· Ability to lead with Emotional Intelligence (EQ), effective use of influence, working together constructively and creatively

· Team player with a strong desire to be an active, long-term participant in the growth in the region and the AFC system