Syntricate Technologies
OCM Consultant
Syntricate Technologies, Burlington, Massachusetts, us, 01805
HiHope you are doing well.
Title: OCM ConsultantDuration: Long term contract/Full timeLocation: Alameda, CA (Onsite)
Role/Designation Organizational Change Management Consultant Education / Qualification Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience. Certification ny technical certification in O365 would be an advantage. No of years of experience 1) Minimum of 10 years of experience as a Customer Success Manager or Organizational Change Manager Team size handled (if any) This is an individual contributor role. However, the candidate should be a good team player & proactive. Primary Skills (Must have) 1. Proficient with Organizal Change Management activities2. Establish clear client retention goals3. Assist customers with setting up and navigating programs or software4. Promote the value of the product5. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value6. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs7. Review customer complaints and concerns and seek to improve the customer experience8. Upsell services and products with the brand image9. Promote value through customer experience10. Assist in creating training courses and educational materials11. Optimize existing processes within the company and actively enhance all Customer Success initiatives12. Capability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etc Secondary skills (Good to have) Job/Role Description 1. Proficient in following change management activities, Roadmap & Change Management Planning, Execution & Change Management and Continuous Improvement & Training2. The ability to learn quickly and easily grasp new software applications3. Proven work experience as a Customer Success Manager or organization change manager4. Exceptional ability to communicate and foster positive business relationships5. Technical skills required, as they relate to the use of the product or service6. Experience in managing a diverse group and training each according to company standards7. Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed8. Ability to establish milestones and keep all team members on task9. Accountability and personal organization are essential " Soft skills/other skills (If any) 1. Strong customer service skills2. Excellent verbal and written communication skills3. Strong interpersonal skills4. Excellent multitasking skills5. Strong organizational skills6. Ability to lead and motivate others7. Strong analytical skills10. Ability to work well in a team environment Target companies Not applicable.
Please reply me with your updated resume and below details.
Full NameCurrent LocationWork AuthorizationLinkedIn IDExpected Pay Rate
RegardsGaurav SharmaSr. Technical RecruiterDirect:
(781) 896-2155Email:
gaurav@syntricatetechnologies.com
Title: OCM ConsultantDuration: Long term contract/Full timeLocation: Alameda, CA (Onsite)
Role/Designation Organizational Change Management Consultant Education / Qualification Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience. Certification ny technical certification in O365 would be an advantage. No of years of experience 1) Minimum of 10 years of experience as a Customer Success Manager or Organizational Change Manager Team size handled (if any) This is an individual contributor role. However, the candidate should be a good team player & proactive. Primary Skills (Must have) 1. Proficient with Organizal Change Management activities2. Establish clear client retention goals3. Assist customers with setting up and navigating programs or software4. Promote the value of the product5. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value6. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs7. Review customer complaints and concerns and seek to improve the customer experience8. Upsell services and products with the brand image9. Promote value through customer experience10. Assist in creating training courses and educational materials11. Optimize existing processes within the company and actively enhance all Customer Success initiatives12. Capability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etc Secondary skills (Good to have) Job/Role Description 1. Proficient in following change management activities, Roadmap & Change Management Planning, Execution & Change Management and Continuous Improvement & Training2. The ability to learn quickly and easily grasp new software applications3. Proven work experience as a Customer Success Manager or organization change manager4. Exceptional ability to communicate and foster positive business relationships5. Technical skills required, as they relate to the use of the product or service6. Experience in managing a diverse group and training each according to company standards7. Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed8. Ability to establish milestones and keep all team members on task9. Accountability and personal organization are essential " Soft skills/other skills (If any) 1. Strong customer service skills2. Excellent verbal and written communication skills3. Strong interpersonal skills4. Excellent multitasking skills5. Strong organizational skills6. Ability to lead and motivate others7. Strong analytical skills10. Ability to work well in a team environment Target companies Not applicable.
Please reply me with your updated resume and below details.
Full NameCurrent LocationWork AuthorizationLinkedIn IDExpected Pay Rate
RegardsGaurav SharmaSr. Technical RecruiterDirect:
(781) 896-2155Email:
gaurav@syntricatetechnologies.com