Ipsos
Market Research Manager, Channel Performance
Ipsos, Dallas, Texas, United States, 75215
Job Description
What makes this role important at Ipsos?
The Market Research Manager will be an integral part of the Mystery Shopping team specializing in Mystery Shop Data for the Retail Mobile division. Operating under a dotted line to the Senior Manager of Competitive Intelligence at Samsung, you'll be employed by Ipsos with flexibility for local candidates in the DFW area. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long term client relationships. The role will be involve frequent direct contact with clients on location and will consist of specific on site tasks that are vital for account success.
What you can expect to be doing:Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reportsLiaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient mannerBuild and maintain relationships with key clients by responding to queries and providing updates per client requestsWork with internal operation teams to ensure successful project executionMaintains project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycleThis might be the job for you if you have:
Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reportsLiaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient mannerBuild and maintain relationships with key clients by responding to queries and providing updates per client requestsWork with internal operation teams to ensure successful project executionMaintains project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycleIdeal Candidate has the Following Skills & Experience
Completed Bachelor's Degree in related field3+ years of market research experience; customer experience research an assetAdvanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPointSuperior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of informationData savvy with a strong attention to detail and accuracyBasic knowledge of SPSS and/or other quantitative reporting toolsPrior experience using Sassie or any other related mystery shopping platforms a plusAbility to manage multiple projects simultaneously while maintaining a strong client service orientationAbility to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budgetHighly motivated, self-directed & possess a driven personality capable of working within tight deadlinesThrives within a team environmentExcellent written & verbal communication skills with well-developed interpersonal and presentation skillsAbility to be onsite at the Samsung location in the DFW area
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
What's in it for you:
At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:
US - https://www.ipsos.com/en-us/careers/opportunities-ipsos
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
#LI-AA1
#LI-Onsite
About Us
Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!
About the Team
The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers - brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.
What makes this role important at Ipsos?
The Market Research Manager will be an integral part of the Mystery Shopping team specializing in Mystery Shop Data for the Retail Mobile division. Operating under a dotted line to the Senior Manager of Competitive Intelligence at Samsung, you'll be employed by Ipsos with flexibility for local candidates in the DFW area. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long term client relationships. The role will be involve frequent direct contact with clients on location and will consist of specific on site tasks that are vital for account success.
What you can expect to be doing:Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reportsLiaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient mannerBuild and maintain relationships with key clients by responding to queries and providing updates per client requestsWork with internal operation teams to ensure successful project executionMaintains project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycleThis might be the job for you if you have:
Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reportsLiaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient mannerBuild and maintain relationships with key clients by responding to queries and providing updates per client requestsWork with internal operation teams to ensure successful project executionMaintains project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycleIdeal Candidate has the Following Skills & Experience
Completed Bachelor's Degree in related field3+ years of market research experience; customer experience research an assetAdvanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPointSuperior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of informationData savvy with a strong attention to detail and accuracyBasic knowledge of SPSS and/or other quantitative reporting toolsPrior experience using Sassie or any other related mystery shopping platforms a plusAbility to manage multiple projects simultaneously while maintaining a strong client service orientationAbility to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budgetHighly motivated, self-directed & possess a driven personality capable of working within tight deadlinesThrives within a team environmentExcellent written & verbal communication skills with well-developed interpersonal and presentation skillsAbility to be onsite at the Samsung location in the DFW area
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
What's in it for you:
At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:
US - https://www.ipsos.com/en-us/careers/opportunities-ipsos
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
#LI-AA1
#LI-Onsite
About Us
Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!
About the Team
The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers - brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.