Owensboro Racing and Gaming
Player Development Host
Owensboro Racing and Gaming, Owensboro, Kentucky, us, 42302
FUNCTION
The Player Development Host plays a crucial role in enhancing the overall experience of our players by fostering a welcoming and supportive environment. The ideal candidate will be passionate about player engagement, possess excellent communication skills, and have a strong understanding of gaming culture.
SPECIFIC DUTIES AND RESPONSIBILITIESThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.Act as the primary point of contact for players, addressing their inquiries and ensuring a high level of customer service.Build and maintain strong relationships with players, offering personalized engagement strategies to enhance loyalty.Organize and host player events, tournaments, and promotional activities to increase player participation and satisfaction.Gather player feedback to identify trends and areas for improvement, communicating findings to relevant departments.Collaborate with the marketing team to develop promotional materials and campaigns that resonate with the player base.Monitor player activity and behavior, identifying opportunities for outreach and engagement.Assist players with any issues related to gaming and provide information on services and promotions.Maintain compliance with all gaming regulations and internal controls.Other duties as assigned.STANDARDS OF PERFORMANCE
Available to work when needed, including weekends, holidays, and nights.EDUCATION, TRAINING, AND EXPERIENCE
High school diploma or equivalent; degree in hospitality, marketing, or a related field preferred.Prior experience in customer service, hospitality, or gaming operations preferred.Knowledge of gaming regulations and standards is a plus.Able to obtain and maintain a valid Kentucky gaming/racing license
#owensborogaming
The Player Development Host plays a crucial role in enhancing the overall experience of our players by fostering a welcoming and supportive environment. The ideal candidate will be passionate about player engagement, possess excellent communication skills, and have a strong understanding of gaming culture.
SPECIFIC DUTIES AND RESPONSIBILITIESThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.Act as the primary point of contact for players, addressing their inquiries and ensuring a high level of customer service.Build and maintain strong relationships with players, offering personalized engagement strategies to enhance loyalty.Organize and host player events, tournaments, and promotional activities to increase player participation and satisfaction.Gather player feedback to identify trends and areas for improvement, communicating findings to relevant departments.Collaborate with the marketing team to develop promotional materials and campaigns that resonate with the player base.Monitor player activity and behavior, identifying opportunities for outreach and engagement.Assist players with any issues related to gaming and provide information on services and promotions.Maintain compliance with all gaming regulations and internal controls.Other duties as assigned.STANDARDS OF PERFORMANCE
Available to work when needed, including weekends, holidays, and nights.EDUCATION, TRAINING, AND EXPERIENCE
High school diploma or equivalent; degree in hospitality, marketing, or a related field preferred.Prior experience in customer service, hospitality, or gaming operations preferred.Knowledge of gaming regulations and standards is a plus.Able to obtain and maintain a valid Kentucky gaming/racing license
#owensborogaming