Application Support Engineer

The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications. The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. This job can be hybrid or remote and will pay between $60 to $80 dollars per hour. At this point, we are not able to use subcontractors for this roleRequirements5-7+ years of experience supporting a mission critical multi-tiered enterprise Application within the healthcare space, specifically healthcare SaaSExperience working in a fast-paced environment with a proven track record of meeting speed/quality expectations laid out in a client service level agreement (SLA)Ability to write and debug SQL queries - nearly proficientExpertise in LinuxExperience with web technologies, middleware such as WebLogic/WebSphereStrong knowledge of databases (preferably Oracle), understand schemas, database structuresHealth Care Payer exposure/experience is requiredProven track record of organizational skills by timely documenting in Salesforce and updating case records. Great problem solving ability too.SOAP experienceWebServices experienceDutiesRecognize and analyze problems of high complexity, and communicate findings to customers and product developmentManage multiple requests with competing prioritiesConduct root cause analysis and correlation of other system and/or application problemsBe a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performanceBe driven to learn and understand the business problem as well as the product problemMaintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce)Equal Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visitThe Company will consider qualified applicants with arrest and conviction records.