Expeditors
Ocean Import Agent
Expeditors, Ellenwood, Georgia, United States, 30294
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
19,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.
Major Duties and Responsibilities
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Ocean Import Files
Use Global Ocean Import Wokflow Monitor on a daily basis
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure accurate and timely client and vendors billing and accounting compliance.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in customer SOP.
Meet KPI standards in accordance with the Company’s procedures
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Meets company standards of 52 hours training per year per employee.
Attend training classes when required.
Complete mandatory training when required.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Bachelor's degree
Operations/Industry Knowledge
1 year experience in Ocean Import
Customer Service skills
Effective interpersonal skills.
Good computer skills (Excel, Word, PowerPoint)
Ability to type at minimum: 45 wpm
Written and verbal communication skills
Attention to Detail
Fluent in English
Reporting Structure
Ocean Import Lead Agent, Supervisor and Manager
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
19,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.
Major Duties and Responsibilities
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Ocean Import Files
Use Global Ocean Import Wokflow Monitor on a daily basis
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure accurate and timely client and vendors billing and accounting compliance.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in customer SOP.
Meet KPI standards in accordance with the Company’s procedures
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Meets company standards of 52 hours training per year per employee.
Attend training classes when required.
Complete mandatory training when required.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Bachelor's degree
Operations/Industry Knowledge
1 year experience in Ocean Import
Customer Service skills
Effective interpersonal skills.
Good computer skills (Excel, Word, PowerPoint)
Ability to type at minimum: 45 wpm
Written and verbal communication skills
Attention to Detail
Fluent in English
Reporting Structure
Ocean Import Lead Agent, Supervisor and Manager
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus