Cushman & Wakefield National
Workplace Experience Ambassador
Cushman & Wakefield National, Louisville, Kentucky, us, 40201
Job Title
Workplace Experience Ambassador
Job Description Summary
The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. Thisindividual is part of a broader Workplace Experience team that aims to ensure employees feel productive,engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.The Ambassador will be responsible for a dedicated zone or building, acting as the first line of responsefor all employee questions and needs in that zone or building. This individual will also be responsible forensuring daily space readiness, so employees can be productive without friction or challenges. TheAmbassador will function as the "eyes and ears" of the workplace - proactively identifying and solvingissues before they pose a challenge to an employee.We are looking for a highly collaborative self-starter who enjoys solving problems, has fantasticcommunication skills, and can bring an elevated customer experience to employees and visitors in theworkplace environment.
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES* Provide high touch support to employees in the workplace. This includes, providing employees withtools, support, information, and wayfinding.* Provide a warm welcome to all employees and guests, leaving them with a positive and professionalfirst impression.* Cultivate and maintain trusted relationships with end users and cross functional colleagues.* Act as the first line of response to user questions, troubleshoot issues, and follow up as required.* Regularly assess space readiness, ensuring workspaces, conference rooms, and offices areproperly equipped and employee ready.* Function as the "eyes and ears" of the workspace and proactively submit work orders to reportrepairs, required maintenance, broken or missing furniture before an end user is impacted.* Help educate employees and visitors on equipment, processes, space use, workplace protocols,and etiquette.* Ensure complaints, questions, concerns, and suggestions from employees are addressed andconduct follow-up, if needed.* Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Shareinformation with managers, as relevant.* Follow escalation protocols, having all required knowledge of cross functional teams' responsibilitiesPage 2 of 2* Identify and escalate process improvement opportunities to manager and collaborate on new,innovative solutions.KEY COMPETENCIES1. Communication - Comfortable corresponding with executive level clients, and interacting with individualsat all levels2. EQ - Showcase exceptional emotional intelligence and empathy3. Organized - Detail oriented, confident, self-starter with exceptional organizational skills4. Proactive - Maintain a "can do" mentality with the ability to act with minimal information5. Character - Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcasestrong business acumen.6. Professional - Project an approachable and professional image in personal appearance, manner, anddemeanor.7. Resilient - Ability to work under pressure, while acting in a calm manner8. Technology Proficiency - Ability to successfully use the Microsoft Suite and comfortability in learningproprietary tech tools.IMPORTANT EXPERIENCE AND EDUCATION* Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customerservice or a college degreeWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipmentsuch as computers, phones, photocopiers, filing cabinets and fax machines. May be required to traveloutside between properties in varying weather conditions.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to travel from floor to floor and maybe required to travel outside between buildings in varying outdoor weather conditions. The employee may alsobe regularly required to sit or stand for prolonged periods of time; regularly use hands to operate officemachinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularlyrequired to walk, talk, and hear.AAP/EEO STATEMENTCushman & Wakefield provides equal employment opportunity to all individuals regardless of their r ace, color,creed, r eligion, gender, age, s exual orientation, national origin, disability, veteran status, or any othercharacteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensurethat applicants are employed, and employees are treated during employment without regard to any of thesecharacteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties orresponsibilities that are required of the employee. Other duties, responsibilities and activities may change orbe assigned at any time with or without notice.Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties mayhave slight modifications based on the regional location.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, national origin, s exual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, national origin, disability, s exual orientation, gender identity, protected veteran status or any other characteristic protected by law.
Workplace Experience Ambassador
Job Description Summary
The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. Thisindividual is part of a broader Workplace Experience team that aims to ensure employees feel productive,engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.The Ambassador will be responsible for a dedicated zone or building, acting as the first line of responsefor all employee questions and needs in that zone or building. This individual will also be responsible forensuring daily space readiness, so employees can be productive without friction or challenges. TheAmbassador will function as the "eyes and ears" of the workplace - proactively identifying and solvingissues before they pose a challenge to an employee.We are looking for a highly collaborative self-starter who enjoys solving problems, has fantasticcommunication skills, and can bring an elevated customer experience to employees and visitors in theworkplace environment.
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES* Provide high touch support to employees in the workplace. This includes, providing employees withtools, support, information, and wayfinding.* Provide a warm welcome to all employees and guests, leaving them with a positive and professionalfirst impression.* Cultivate and maintain trusted relationships with end users and cross functional colleagues.* Act as the first line of response to user questions, troubleshoot issues, and follow up as required.* Regularly assess space readiness, ensuring workspaces, conference rooms, and offices areproperly equipped and employee ready.* Function as the "eyes and ears" of the workspace and proactively submit work orders to reportrepairs, required maintenance, broken or missing furniture before an end user is impacted.* Help educate employees and visitors on equipment, processes, space use, workplace protocols,and etiquette.* Ensure complaints, questions, concerns, and suggestions from employees are addressed andconduct follow-up, if needed.* Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Shareinformation with managers, as relevant.* Follow escalation protocols, having all required knowledge of cross functional teams' responsibilitiesPage 2 of 2* Identify and escalate process improvement opportunities to manager and collaborate on new,innovative solutions.KEY COMPETENCIES1. Communication - Comfortable corresponding with executive level clients, and interacting with individualsat all levels2. EQ - Showcase exceptional emotional intelligence and empathy3. Organized - Detail oriented, confident, self-starter with exceptional organizational skills4. Proactive - Maintain a "can do" mentality with the ability to act with minimal information5. Character - Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcasestrong business acumen.6. Professional - Project an approachable and professional image in personal appearance, manner, anddemeanor.7. Resilient - Ability to work under pressure, while acting in a calm manner8. Technology Proficiency - Ability to successfully use the Microsoft Suite and comfortability in learningproprietary tech tools.IMPORTANT EXPERIENCE AND EDUCATION* Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customerservice or a college degreeWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipmentsuch as computers, phones, photocopiers, filing cabinets and fax machines. May be required to traveloutside between properties in varying weather conditions.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to travel from floor to floor and maybe required to travel outside between buildings in varying outdoor weather conditions. The employee may alsobe regularly required to sit or stand for prolonged periods of time; regularly use hands to operate officemachinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularlyrequired to walk, talk, and hear.AAP/EEO STATEMENTCushman & Wakefield provides equal employment opportunity to all individuals regardless of their r ace, color,creed, r eligion, gender, age, s exual orientation, national origin, disability, veteran status, or any othercharacteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensurethat applicants are employed, and employees are treated during employment without regard to any of thesecharacteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties orresponsibilities that are required of the employee. Other duties, responsibilities and activities may change orbe assigned at any time with or without notice.Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties mayhave slight modifications based on the regional location.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, national origin, s exual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, national origin, disability, s exual orientation, gender identity, protected veteran status or any other characteristic protected by law.