Desktop Support Technician

Job Title: Desktop Support TechnicianLocation: Nashua,New HampshireDuration: 6 monthsPosition Description:Supports computer users with installation of hardware/software and networking components to meet personal computer needs.Win 7 upgrades and deployment of new replacement machines.Diagnoses and troubleshoots problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting vendors.Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems.Assists with computer studies, projects, and implementation of policies throughout the area of assignment.Assists in the design and development of standardized operational management reports to identify issues or monitor computers.Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.Diagnoses and resolves moderate end-user hardware/software problems including remote access software.Performs new computer configuration and coordinates the workstation upgrade/replacement process.Participates in the deployment of new software platforms.Tracks user req uests for equipment, information, and problem reporting by opening cases and keeping case histories current and complete.Verifies with the customer that the problem has been resolved and closes the case.Skills Required:Experience with M365 / O365 migrations is a hard requirement.Experience with MDM is required. We prefer Intune, but please specify if they have used something else. It will be considered.Working knowledge of computer hardware, software, and terminology.Basic problem-solving skills.Good communication skills.Good organizational skills.Working knowledge of ServiceNow Ticketing system a plus.Skills Preferred:Working knowledge of MS Office 365.Experience Required:4 years with HS Diploma, 2 years with AA Degree.Experience Preferred:Experience with M365 Migrations.Education Required:HS Diploma.You can reach me at yeshwant.gattem@ or call me at +1-609-779-2682.Thanks,Yeshwant GattemRecruiter+1-609-779-2682yeshwant.gattem@