Hotel General Manager

General Information:

This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Choice Hotels. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Choice Hotels.

Job Summary:

Actively seeking an experienced hotel General Manager to help manage our newly renovated Comfort Inn. The General Manager acts as a distinguished and eloquent ambassador with a clear vision for their hotel. This individual is entrusted with overseeing all operational facets of the designated property, offering direction, supervision, and mentorship to both the managerial team and frontline staff.

The General Manager ensures the hotels financial objectives are met, upholds top-tier product and service quality, and guarantees operations adhere to local, state, and federal regulations, as well as Company and brand guidelines. In setting priorities, the General Manager will help in all aspects of the hotel's operations as well as drive essential operational strategies, including sales planning, budget formulation, and execution of property enhancement initiatives. By providing direct leadership, they strive to bolster revenue while adeptly managing expenses. As a pivotal communicator, they liaise with guests, staff, owners, corporate officials, brand affiliates, and primary vendors.

Job Requirements:

· Oversee all aspect of hotel operations

· Oversee day-to-day hotel operations

· Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

· Ensure that all appropriate information for financial documents is received by the ownership monthly in compliance with the monthly accounting calendar.

· Ensure complete processing of invoices daily by using the A/P process

· Adhere, develop and implement policies and procedures

· Monitor and manage staff performance, providing training as needed, motivate associates to exceed expectations, elevate a positive work environment

· Manage/create budgets, financial plans, and resources

· Ensure that all department heads maintain budgeted productivity levels and RAI's Management & Hospitality's standard checkbook and accounting procedures.

· Forecast monthly the hotels financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.

· Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.

· Address and resolve guest complaints effectively

· Collaborate with marketing and sales teams to drive revenue

· Ensure compliance with health and safety regulations

· Complete required corporate training modules and become certified to train those as required.

· Maintain relationships with vendors and negotiate contracts

· Prepare regular reports for upper management

· Actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

· Support and communicate company goals and initiatives, promote company programs, and act as an ambassador of the company.

· Hire qualified associates, assemble skilled and cohesive teams, manage individual and team performance, provide developmental opportunities, and promote teamwork and cooperation.

· Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.

· Maintains regular attendance and is consistently on time.

· Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

· Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guest's managers and all other employees.

· Conduct weekly staff meetings including weekly training sessions presented by managers

· Will act as property level Human Resources when a field representative is not provided.

· Performs any other duties as requested by supervisor.

· Maintain a professional working relationship and promote open lines of communication with managers employees and other departments

Core Qualifications:

· At least 5 years progressive GM experience in a hotel, Choice Hotels brand experience preferred but not required, strong hotel management experience and/or at least 4 to 5 years of related experience or a 2-year college degree and at least 5 to 6 years of related experience.

· Must be proficient in Windows operating systems Company approved spreadsheets, word processing and property management software (e.g., Choice Advantage, Choice Central)

· Ability to work flexible hours, including weekends and holidays (if needed) Must have valid driver's license for the applicable state.

· Must be able to convey information and ideas clearly.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must work well in stressful high-pressure situations.

· Must maintain composure and objectivity under pressure.

· Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

· Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.

· Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.

· Must be able to work with and understand financial information and data and basic arithmetic functions.

· Excellent leadership and interpersonal skills