Client Services Manager I - Eurofins Environment Testing Lab

Client Services Manager I - Eurofins Environment Testing Laboratory, Arvada, CO Arvada, CO, USA Full-time Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description The Client Services / Project Manager I (PM I) is accountable for coordinating and managing clients' projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.

Essential Duties and Responsibilities: Project set-up ? Project review in LIMS ? Sets up project ? Adds any project notes (special reporting and invoicing instructions, etc.) ? Reviews project documentation (permits, SOW, QAPP, and purchase/task orders) ? Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders) ? Sets up client for Total Access ? Manages purchase orders, task orders, contracts, and change order requests ? Verifies that lab compound lists and limits meet project requirements for new projects not quoted ? Adds any project specific limits/lists to LIMS ? Deliverable assignment and delivery route ? For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed. Communicates project details to operations ? Initiates project kick off call with client and pertinent staff, if needed ? Engages work share labs, service centers, and non-Eurofins Environment Testing locations as needed for new projects not quoted ? Works with operations to ensure adequate capacity for incoming work (forecasting) ? Provides updates to operations on upcoming work ? Familiarity with state and national program requirements as it pertains to work mix ? Create bottle orders ? Schedules courier or field sampler, if needed ? Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for new work ? Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for existing work ? Initiates approval process for any subcontract labs not on the approved list ? Generates subcontract paperwork ? Generates accounting software requisition when sending subcontract samples ? Verifies that lab certification meets project requirements ? Verifies that lab compound lists and limits meet project requirements for new quotes ? For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits ? For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket ? Engages work share labs, service centers, and non-Eurofins Environment Testing America locations as needed for new quotes ? Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)

Sample Receipt ? Communicates any issues to clients for du ation of project ? Manages incoming work for Rush and short holds ? Reviews log-in ? Resolves log-in issues with client ? Informs client of any log-in discrepancies ? Sets samples to "available" after review ? Sends client sample receipt confirmation ? Reviews draft invoice ? Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing