Equity Bank
Application Support Analyst II
Equity Bank, Wichita, Kansas, United States, 67232
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13093906
Remote Status: On-Site Position: Application Support Analyst II Department: IT Operations Location: Wichita, KS (on-site) Salary: Full-Time/Salary Shift: 1st, with some weeknights and weekends Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you\'ll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank well help you invest in your community through volunteer opportunities which align with our company initiatives and core values. Responsibilities and Expectations
4+ years of operational banking experience requiredProvide support for business initiatives related to applications and systems, via ticketing system and phone queue.Coordinate business issues and support resolutions with users, vendors, and/or internal service groups.Provide administration, management, and support of information systems applications and core banking applicationsPerform periodic updates and installationsfor information systems.Support integrity of information systems via backups, verifications, BCP and DR testing; use diagnostic tools to measure, maintain, and troubleshoot applications, data systems, and services; insure optimal uptime of in-house information systems and servicesUpdate and write documentation and proceduresAnalyze, diagnose, troubleshoot, and resolve underperforming or inconsistent information systems processesWork alongside business units to understand project or system requirements and guide the assessment of appropriate solutions.Identify opportunities for potential changes to environment based on user feedbackMonitors changes in business needs, making recommendations for changes as appropriate.Assist with application-level user provisioning for new hires, personnel changes, and terminations.Assist with completion of daily tasks including monitoring and logging.Following established departmental procedures and checklists, as well as bank policies.Utilize and maintain system analytics and automation within the departmentCompletion of project support work as assigned, including merger data conversion supportAssess change requests for risk to production systems, and assure quality, security and compliance requirements are met for supported systems and areasFollow established Information Systems policies and proceduresFollow established internal control policies
Follow established compliance policies, responsibilities including but not limited to Equity Bank Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements. Other duties as assigned by supervisor or department head Skill Requirements
Effective communication skillsEffective telephone skills and etiquetteEffective comprehension skillsEffective time management skillsEffective troubleshooting instincts and skills
Qualifications
4+ years of operational banking experience requiredHigh school diploma or equivalentWorking knowledge of office practices and proceduresEffective communication, time management, and organization skills
Remote Status: On-Site Position: Application Support Analyst II Department: IT Operations Location: Wichita, KS (on-site) Salary: Full-Time/Salary Shift: 1st, with some weeknights and weekends Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you\'ll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank well help you invest in your community through volunteer opportunities which align with our company initiatives and core values. Responsibilities and Expectations
4+ years of operational banking experience requiredProvide support for business initiatives related to applications and systems, via ticketing system and phone queue.Coordinate business issues and support resolutions with users, vendors, and/or internal service groups.Provide administration, management, and support of information systems applications and core banking applicationsPerform periodic updates and installationsfor information systems.Support integrity of information systems via backups, verifications, BCP and DR testing; use diagnostic tools to measure, maintain, and troubleshoot applications, data systems, and services; insure optimal uptime of in-house information systems and servicesUpdate and write documentation and proceduresAnalyze, diagnose, troubleshoot, and resolve underperforming or inconsistent information systems processesWork alongside business units to understand project or system requirements and guide the assessment of appropriate solutions.Identify opportunities for potential changes to environment based on user feedbackMonitors changes in business needs, making recommendations for changes as appropriate.Assist with application-level user provisioning for new hires, personnel changes, and terminations.Assist with completion of daily tasks including monitoring and logging.Following established departmental procedures and checklists, as well as bank policies.Utilize and maintain system analytics and automation within the departmentCompletion of project support work as assigned, including merger data conversion supportAssess change requests for risk to production systems, and assure quality, security and compliance requirements are met for supported systems and areasFollow established Information Systems policies and proceduresFollow established internal control policies
Follow established compliance policies, responsibilities including but not limited to Equity Bank Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements. Other duties as assigned by supervisor or department head Skill Requirements
Effective communication skillsEffective telephone skills and etiquetteEffective comprehension skillsEffective time management skillsEffective troubleshooting instincts and skills
Qualifications
4+ years of operational banking experience requiredHigh school diploma or equivalentWorking knowledge of office practices and proceduresEffective communication, time management, and organization skills