Solutions Architect

Job Title: Solution Architect

Salary: $120K

Location: Orland Park (Hybrid)

Responsibilities

• Be a key subject matter expert and lead consultant in delivering overall Manufacturing Execution Software (MES) solutions, both pre-sale and post-sale.

• Work with our sales team to win orders as a technical expert.

• Conduct detailed workshops with customer subject matter experts to analyze and document manufacturing processes.

• Collaborate with appropriate customer contacts to define existing data flows, analyze organizational structures, and identify client needs while closing data ‘black holes’ within their production processes.

• Assess the customer’s current architecture and processes to define/document functional and technical solutions required to implement an MES in the customer’s environment.

• Deliver and conduct training sessions to customers (remote or at client locations) and provide ongoing instruction and guidance related to installed IT solutions (network, database, etc.).

• As a lead consultant, provide direction for implementing the solution to the solution engineers.

• Troubleshoot and resolve technical issues that arise during implementation of company software.

• Specify/approve/assist development of customer-specific software modules (customizations).

• Use the data collected by the MES solutions, work with customers to identify opportunities, and implement changes that improve manufacturing processes and/or reduce costs, using your knowledge in engineering, production equipment, processes, quality, and design standards.

• Confer with customer engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information.

• Strategize with and advise customers regarding our software products that could improve and enhance production operations.

• Work on multiple projects at a time – either as the subject matter expert for a certain part of the system or the lead consultant for the overall solution

• Be a technical leader by learning our latest product information as well as providing manufacturing-specific technical expertise and related support, for the benefit of our customers, sales team, and other technical team members.

• Spend Monday and Tuesday in our office to collaborate with your peers.

Qualifications

• Strong experience in manufacturing processes and production logistics.

• Proven work experience of 5+ years with MES software solutions or related plant-wide solutions. • Broad, practical IT knowledge base (networking, database, remote access)

• Experience introducing software systems into manufacturing environments.

• Highly effective verbal, written and presentation communication skills

• Capable of advising and interacting effectively with upper-level management, manufacturing engineers and operators at client companies.

• Strong organizational/time management skills. Previous project management experience is a plus.

• Ability and willingness to travel up to 50% on average.

• Exceptional levels of reliability, flexibility, self-motivation, collaboration, and initiative.