Information Technology Coordinator

?? Based in Miami FL (HYBRID)

What is HBS?

You’ve probably watched a ? football game at some point in your life.

Well, if it was a World Cup match, it’s highly likely that it was filmed and produced by the HBS team ??

HBS in a few words:

Host Broadcast Services, fully owned by Infront Sports & Media, is a specialist host broadcast organisation, originally established with the core mandate of producing the television and radio signals for the 2002 and 2006 FIFA World Cups™.

Based in Switzerland, with its planning headquarters in Paris, Miami, Zug, and London. The company has evolved since its formation in 1999 and built upon its unique capabilities by attracting expert personnel from the very top levels of the television industry to complement the experienced staff who have honed their skills over previous FIFA World Cups™.

Why we open this position?

We’re looking for an IT Coordinator in HBS to streamline IT processes, provide technical support, manage projects, facilitate collaboration across departments, and identify innovative technologies. This role is essential for enhancing our IT capabilities and supporting the HBS community effectively

?? Your responsibilities

• Deliver user support across all IT matters, including:
• General office IT services (network, servers, printers, mobile telephony, access control, and overall security)
• Management of end-user hardware lifecycle (inventory, deployment, maintenance, renewal)
• Level 1 and 2 support through Zendesk, ensuring the support team stays updated on in-house solutions
• Assist in project preparation and execution for local (US-based) events, collaborating with the IT Projects Manager and the French team on hardware setup and support
• Maintain internal corporate procedures and guidelines
• Welcome and train new employees on IT procedures, hardware, and systems
• Engage in discussions about Microsoft 365 products and services related to workstation management, staying informed about upcoming features
• Provide regular reports and status updates to the IT Projects Manager on assigned tasks and overall IT conditions
• Coordinate with cross-functional teams to ensure timely and effective project completion

Is it really for me?

• Minimum of two years’ experience in IT infrastructure and user support, preferably in a similar role (supporting user and hardware needs for Dell and HP laptops, Windows 10 and 11, Microsoft 365)
• Strong knowledge of Microsoft 365 standard applications (Outlook, Word, Excel, PowerPoint, Teams)
• Familiarity with end-user hardware management in Microsoft 365 (Autopilot, Intune enrollment/management)
• Self-motivated, organized, and detail-oriented, with a willingness to learn new skills and technologies
• Strong troubleshooting and problem-solving abilities, capable of working under pressure to meet deadlines
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
• Proactive work attitude

?? During this process you will meet :

• Krystle Alfonseca HR Recruiter
• Kanishka Attavar, IT Project manager