ServiceNow Developer

ServiceNow ITSM Developer

We are looking for an experienced ServiceNow developer to implement ServiceNow ITSM. Responsibilities include setting up and configuring ServiceNow ITSM, as well as migrating configurations, user access, templates, workflows, and the service catalog from the existing ITSM system.

Qualifications:

• Strong proficiency in JavaScript
• Familiarity with UI, SQL, HTML, and CSS
• Knowledge of XML and structured programming principles
• Understanding of ITIL processes
• Experience in creating reports within ServiceNow
• Skilled in ServiceNow Playbook development
• Experience with inbound and outbound data exchange between ServiceNow and other systems via REST and SOAP APIs
• Familiarity with Remedy ITSM, Microsoft Power BI, ServiceNow CSM, and ServiceNow NowAssist is a plus

Responsibilities:

• Develop and execute a technical implementation and migration plan for ServiceNow ITSM
• Install, configure, and customize the ServiceNow ITSM platform, including business rules, UI policies, workflows, playbooks, and tables, to meet organizational requirements
• Migrate configurations, user access, service requests, incidents, work orders, and change requests from the existing system to ServiceNow ITSM
• Set up integrations between ServiceNow and other systems to enable efficient data exchange using APIs and data loading
• Generate reports for ITSM data in ServiceNow and Microsoft Power BI
• Review the current ServiceNow CSM setup and assist with troubleshooting any issues
• Analyze system performance, adjusting tuning parameters or code for optimal performance
• Conduct unit testing, UAT, and stress testing in collaboration with technical staff
• Implement ongoing enhancement requests