Field Service Engineering Specialist - Midwest Region

This position may be based in Chicago, Houston, Kansas City or Minneapolis.

Exciting Opportunity: Field Service Engineering Specialist at Jubilant Radiopharmaceuticals

Join us at Jubilant Radiopharma, where we combine global clinical expertise with a leading pharmacy network to support our customers and advance the practice of nuclear medicine. As an industry-leading pharmaceutical company, we specialize in developing, manufacturing, and distributing high-quality diagnostic and therapeutic agents. Our mission is to improve lives through nuclear medicine on a global scale.

As a Field Service Engineering Specialist, you will play a crucial role in the installation, training, repair, and maintenance of our cutting-edge systems including SmartFill, RubyFill, and future releases for clients around the globe.

Key Responsibilities :

• Collaborate with Sales & Marketing, Customer Service, and the Clinical Applications team to set up new accounts rapidly and efficiently.
• Travel frequently, up to 30 trips a year (2-3 days), providing an opportunity to meet diverse clients and cultures.
• Strive for customer satisfaction by troubleshooting via phone, email, and on-site visits.
• Contribute to cross-functional investigations of customer complaints and system errors in accordance with quality system procedures.
• Work closely with quality, development, and clinical teams in mitigating and correcting system problems, actively involved in identifying and executing preventative actions and corrective actions (CAPA’s).
• Maintain accurate and timely records within the quality system of all complaints received and troubleshooting performed.
• Schedule, plan, and perform routine preventative maintenance on systems in the field.
• Develop preventative maintenance instruction documents, update and prepare other technical documents as required.

Qualifications :

• College Degree, BS degree in science, engineering, or Bio-Medical degree, or other post-secondary credential desirable.
• At least 3 years’ experience in technical field service with experience in providing technical support over the telephone.
• Proficiency in using SAP or Oracle, and a good understanding of Windows with the ability to learn and troubleshoot complex custom software.
• Strong technical reading and writing skills with good working knowledge of Microsoft Office.
• Knowledge of good manufacturing practices and familiarity with ISO9001 and ISO13485.
• Fluency in English, with clear and concise communication skills, and outstanding listening skills.
• Eligibility to travel throughout the United States and Globally, possesses a valid US passport and a valid driver's license with a satisfactory driving record.
• Physical ability to work in various environmental conditions, lift up to 50 pounds, and work in tight spaces, along with a willingness to work in an environment with radioactivity.

We offer you:

• A career, not just a job!
• Career growth and development opportunities
• Supportive work culture
• Competitive base salary
• Travel premium
• Medical, dental and vision
• 401(k) and 401(k) matching
• Paid Time Off and paid holidays
• Short and long-term disability coverage

Why work at Jubilant Radiopharmaceuticals?

We believe in the power of unity, innovation, and growth. As a globally integrated pharmaceutical company, we offer a vibrant and inclusive environment that nurtures individual growth and development. Our employees are our greatest asset, and we value their contributions, fostering a culture that encourages innovation and teamwork. With a strong commitment to quality and a customer-centric approach, we empower our employees to create value and make a difference in the world. Join us, and be a part of our global success story.

We champion an inclusive workplace that treasures diverse perspectives, experiences, and backgrounds. We are committed to build a diverse yet inclusive workplace that is representative of the marketplace and the communities in which the Company operates.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status about public assistance, genetic status or any other status protected by federal, state or local law.

If qualified individuals with a disability need assistance in applying for this position, call Human Resources at 407-455-6700 informing us regarding the nature of your request and providing your contact information.

Join us, and be a part of our global success story!