IT Plant Support Supervisor

About Us:

TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future.

What You Gain:

• Competitive compensation and benefits program
• Enrollment in our wellness and employee assistance programs
• Paid holidays, vacation, and other competitive paid time off opportunities
• An inclusive working environment where you can build meaningful work relationships with a diverse group of people
• Leaders who are invested in supporting your career growth
• Opportunities to be recognized for outstanding contributions to your team through our employee recognition programs

About the Role:

The IT Plant Support Supervisor will be responsible for overseeing the technical support operations for our manufacturing plants. This role will be responsible for managing a team of IT support staff, maintaining the plant's technology infrastructure, and providing technical assistance to end-users. The ideal candidate will have a strong background in IT support, excellent leadership skills, and the ability to thrive in a fast-paced manufacturing environment.

Team Leadership:

• Lead and manage a team of IT support technicians, providing guidance, coaching, and performance feedback.
• Build and maintain an effective working relationship with plant stakeholders as a business partner.
• Ensure the team follows established processes and procedures for incident resolution and service request fulfillment.
• Coordinate and prioritize support requests, ensuring timely resolution of technical issues.
• Troubleshoot hardware and software problems, providing assistance to end-users as needed.
• Oversee the maintenance of IT systems, equipment, and networks within the plant, including performing regular updates and upgrades.
• Develop and implement procedures for handling IT-related incidents and emergencies, ensuring a rapid and effective response.
• Provide training and support to plant staff on the use of IT systems, software applications, and equipment.
• Work with external vendors and service providers to procure IT equipment and services for the plant, and monitoring vendor performance.
• Support established security measures to protect the plant's IT infrastructure from cyber threats and unauthorized access.
• Ensure compliance with relevant regulations and industry standards related to IT security and data protection.
• Identify opportunities for improving the efficiency and effectiveness of IT support operations within the plant.

Service Delivery:

• Oversee the resolution of IT incidents and service requests within agreed-upon service levels.
• Monitor performance metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Develop and maintain documentation, knowledge base articles, and training materials for the IT Plant Support team.

Customer Support:

• Serve as a point of escalation for complex technical issues, providing advanced troubleshooting and resolution assistance.
• Interact with end-users to understand their IT support needs, gather feedback, and ensure a high level of customer satisfaction.
• Implement strategies to proactively address recurring issues and prevent future incidents.

Technical Expertise:

• Stay updated on industry trends, technologies, and best practices related to IT service management.
• Provide technical guidance and assistance to the service desk team, helping to resolve challenging issues and improve technical skills.

Process Improvement:

• Identify opportunities to streamline processes, automate repetitive tasks, and enhance the efficiency of the IT Plant Support team.
• Collaborate with other IT teams and stakeholders to implement IT service management best practices and standards.

About You:

You’ll fit right in if you have:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• 4 years minimum of relevant experience within an IT Support environment; people management experience preferred
• Strong technical knowledge of IT systems, hardware, software, and networking principles.
• Excellent communication and interpersonal skills, with the ability to interact professionally with end-users and technical teams.
• Demonstrated ability to prioritize tasks, manage workload effectively, and meet deadlines in a fast-paced environment.
• ITIL Foundation certification or equivalent IT service management certification is preferred.

Your TreeHouse Foods Career is Just a Click Away!

Click on the “Apply” button or go directly to www.treehousefoods.com/careers to let us know you’re ready to join our team!