Customer Service Representative

Customer Service Representative

Location: Tonawanda, NY

Hire Type: Contingent to permanent

Hourly: $18 - $22

Work Model: Onsite

Positional Overview

Are you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity to provide top-notch service, resolve inquiries, and ensure customer satisfaction. If you excel in communication, thrive on problem-solving, and are eager to be part of a company that truly values its employees, they want to hear from you! Apply today!

Role & Responsibility:

• Process orders, credit notes, complaints, and other requests.
• Respond to customer inquiries via phone, email, and chat, actively identifying sales opportunities.
• Resolve customer issues and complaints with empathy and efficiency.
• Promote and upsell products to meet customer needs.
• Resolve issues and troubleshoot.
• Identify and escalate priority issues.
• Collaborate with other departments.
• Project a professional, enthusiastic, and friendly demeanor.
• Participate in projects as required.
• Read, understand, and apply all procedures related to your role and all communications from your manager/leads.
• Develop a detailed understanding of company products.
• Research required information using available resources.
• Suggest new and better ways to improve systems, procedures, and customer relations.
• Complete required daily tasks within the department.
• Perform other duties as assigned.

Skills & Experience:

• Minimum 1-2 years of relevant customer service and/or sales experience in an office or call-center environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities, turning customer interactions into sales opportunities.
• Attention to detail and commitment to delivering outstanding customer service.
• Excellent verbal and written communication skills.
• Understanding of "Customer Experience."
• Proficient in Microsoft Windows and Microsoft Office.
• Strong listening and telephone skills; ability to manage stressful situations appropriately.
• Team player with excellent organizational and time management skills.
• Scheduling flexibility – evening and weekend hours are required, as well as seasonal overtime.
• Excellent attendance record.