Information Technology Field Technician

We are currently seeking an IT Field Technician in Brooklyn, NY. This is a full-time, direct hire opportunity that will require driving to retail sites to perform basic maintenance on POS (Point-of-Sale) equipment.

The IT Field Technician is a great opportunity for entry level technicians to gain more hands-on experience. Entry Level Criteria is as follows:

• Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.

Responsibilities:

• Provide first point of contact for support issues
• Answer a high volume of phone calls, collaborating with customers to resolve KF applications, wireless devices, printer, or computer problems in real time
• Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals
• Elevate complex issues/problems to appropriate team members
• Perform scheduled hardware and/or software installations on site
• Configure, Install, and more importantly maintain new or used peripherals, network printers, and POS equipment.
• Assist customers with desktop applications, maintenance, and troubleshooting Network Equipment KF Software related, remotely using TeamViewer, MS Office, ADC, Windows etc.
• Install, train, and deploy new applications, ADC application, Scale’s configuration, and Wireless peripherals. (Data collection, Network Validation, and Training/Network Standardization)
• Telecommunications line installer and repairer, basic data communications troubleshoot, terminate data cable, know how to run data cable if needed (short runs only) and trace a cable to determine if it’s good or not.

Qualifications:

• Experience or education in the IT field preferred; Bachelor’s degree required
• Ability to handle multiple projects/responsibilities simultaneously
• In-depth knowledge of customer service principles and practices
• Proficiency in MS Office applications
• Problem analysis and problem-solving
• Decision making
• Planning and organizing
• Initiative
• Flexibility
• Ability to tolerate stress
• Must be capable of lifting and/or carrying up to 30 lbs.
• Must be fluent in English and Spanish
• Must have valid driver’s license and own reliable transportation