Bilingual Assistant

Bilingual Customer Service Representative / Front Desk Specialist / Receptionist

Role: Customer Service Executive – Bilingual/Spanish is must

Address: Jefferson County, LA

Type: Onsite / Day Shift

Interview : Next week 100%

Must speak good English and Spanish

Job Description:

Answers incoming customer calls; patiently and attentively listen to customer’s concerns and questions to identify the core needs.

Responsibilities

• Answers incoming customer calls; patiently and attentively listen to customer’s concerns and questions to identify the core needs.
• Provide personalized and competent customer service to internal and external customers inquiring about purchases and payments.
• Responds to inquiries, resolving complaints, and providing contractual information via phone or email.
• Performs administrative and clerical Customer Care duties.
• May initiate outbound customer calls to provide issue resolution or follow up.
• Completes responsibilities within company policies, procedures, and compliant with regulations.
• May maintain Customer Care processes, procedures, and job aids.