ServiceNow Architect

About the job

Hexaware is looking for …….

Role: ServiceNow Architect - Custom Apps

Experience: 10+ years

Work Mode: Remote

Job Description:

Overview

Needing a ServiceNow Architect to oversee custom applications on ServiceNow Platform of a prominent global company.

The ServiceNow Architect provides vision and leadership in the architecture, design, and implementation of an innovative and differentiated service management offering leveraging App engine studio.

Responsibilities

Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape spanning numerous instances.

Design end to end solutions to customer requirements.

Service Portal design, often in support of custom applications

Knowledge of Custom apps/ App Engine

Provide support of custom applications development and migration

Implement ServiceNow in Domain separated instance.

Support Virtual Agent configuration and development.

Worked on CSM, HRSD, GRC, ITBM modules.

Develop methodologies for consistent development, improvement, and deployment of designed solutions.

Must Have Skills & Experience

8+ years of relevant experience with ServiceNow required.

3+ years’ experience with Java Script required.

ServiceNow System Administrator certification required.

At least 2 years in assessment, building & designing custom applications on ServiceNow.

In depth knowledge of Custom Workspace is a must

CSA is a must

Active CSA + 2 Mainline certifications

Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

At least 2 of the below required:

§ CIS – ITSM certification

§ CIS – CSM certification

§ Certified Application Developer (ServiceNow).

§ CIS – Risk and Compliance certification.

Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.

Prior experience in leading technical governance boards and solution reviews

Expert in working on Performance Analytics

Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment.

Knowledge of integration Hub required.

Excellent knowledge of ServiceNow Best Practices

Good to Have

Experience in ServiceNow Mobile app development

Advanced knowledge of CSDM & CMDB

ITIL Foundations certification preferred.

Knowledge of LDAP/Active Directory.

Experience with HTML coding

Knowledge of Jelly script strongly preferred.

Excellent collaboration skills including analysis, brainstorming, communication, teamwork.

Ability and willingness to lead.

Self-starter and innovator.

The Role Offers:

• Opportunity to join a global team to do meaningful work that contributes to global strategy and individual development.
• An outstanding opportunity to re-imagine, redesign, and apply technology to add value to the business and operations.
• Gives an opportunity to showcase candidates’ strong analytical skills and problem-solving ability.
• Technical Architect role over a period.

About Hexaware:

Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Powering Hexaware’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 28,000+ employees, and thoroughly lives the company’s philosophy of “customer success, first and always”. Our global and diverse workforce across 20 nations, 34 international offices, and multiple time zones work together seamlessly to form an integral component of life at Hexaware.

To learn more, visit www.hexaware.com

Why us?

At Hexaware, you will have access to an arsenal of tools that will upskill, transform, and evolve your career profile. From great growth prospects, opportunities to work alongside brilliant minds, collaborating with high profile clients, to an ideal work-life balance, we bring it to a full circle.

Our purpose at Hexaware is “Creating smiles through great people and technology.”

With an ever-expanding portfolio of capabilities, we will delve deep and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

Our Value Proposition:

“At Hexaware you are encouraged to challenge yourself to achieve your potential and propel your growth. We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

Privacy Statement:

The information you provide will be used in accordance with the terms of our Privacy Policy and will be used specifically for the business/processing purpose of the event. You should be aware that we may share your details with our approved vendors for this event to be handled successfully.