Client Advisor

Job Title: Client Advisor 

Location: Miami Design District 

About Us: 

Thom Sweeney is a British luxury menswear brand, renowned for its modern tailoring and ready-to-wear collections. We are excited to be opening our new store in the Miami Design District, offering an elevated shopping experience that reflects our commitment to craftsmanship, style, and impeccable service.

Position Overview: 

We are seeking a dedicated and experienced Client Advisor to join our team at the Miami Design District store. The ideal candidate will be passionate about luxury fashion and delivering an outstanding customer experience. As a Client Advisor, you will act as a brand ambassador, building long-term relationships with clients and providing personalized styling advice to reflect Thom Sweeney’s sophisticated and refined aesthetic.

Key Responsibilities:

· Deliver exceptional customer service by providing personalized styling and product advice tailored to clients' individual needs.

· Build and maintain long-term relationships with clients, fostering loyalty and repeat business.

· Represent the Thom Sweeney brand through impeccable manners, and knowledge of our product.

· Meet and exceed individual and store sales targets while maintaining a strong focus on KPIs.

· Actively engage in the merchandising of the store, ensuring it reflects our luxury brand standards.

· Assist in the planning and execution of in-store events and VIP client appointments.

· Stay informed about new product lines, collection releases, and current fashion trends to offer informed recommendations to clients.

· Ensure a seamless shopping experience by handling transactions, deliveries, and returns with professionalism.

Qualifications:

· Experience: Minimum of 2-3 years’ experience in luxury retail, luxury hospitality, or a similar customer-facing role within a high-end environment.

· Sales-Driven: Proven track record of achieving and exceeding sales targets, with a proactive approach to client outreach and follow-up.

· Presentation: Impeccable presentation and grooming that aligns with Thom Sweeney’s brand image.

· Knowledge of Menswear: An understanding of tailoring, luxury menswear, and seasonal trends is preferred, though a strong desire to learn will also be considered.

· Communication Skills: Excellent verbal and written communication skills, with a strong focus on listening to clients’ needs.

· Team Player: Ability to work collaboratively in a team while maintaining a proactive and independent work ethic.

· Bilingual (preferred): Proficiency in Spanish or other languages is a plus, reflecting Miami's diverse clientele.

What We Offer:

· Competitive salary

· A generous uniform allowance

· Private medical insurance

· Opportunity to be part of an iconic, growing luxury brand

How to Apply: 

Please send your resume and a brief cover letter detailing your experience in luxury retail or hospitality to Pablo@thomsweeney.com with the subject line "Client Advisor - Miami."