Technical Service Engineer

Company Description

Mamata Machinery Limited is a leading manufacturer of Bag & Pouch manufacturing machines (Pouch Maker, Bag Maker, Wicketer, Blown Film), Pouch Packaging machines (HFFS, Premade, VFFS, Sachet, Stickpack), and more. With over 35 years of expertise in providing cutting-edge Flexible Packaging Solutions, Mamata has two facilities in the USA and an extensive global network spanning 90+ countries. The company has received numerous awards for export excellence and is recognized for its in-house Research and Development (R&D) unit. Learn more about on www.mamata.com

Role Description

This is a full-time role for a Technical Service Engineer at Mamata Machinery Limited in Bradenton, FL. The Technical Service Engineer will be responsible for equipment Machine Setup, Testing, maintenance, corrective maintenance, troubleshooting, Factory Acceptance Test (FAT), Site Acceptance Test (SAT) and performing preventive maintenance tasks in a manufacturing environment. Flexible packaging machinery knowledge is plus but not necesarry as training will be provided to those who like to ask ask relevant technical questions! 

The primary focus at the Bradenton facility is design, manufacturing, sales and after sales of world-class pouch packaging machinery. The machine technician/engineer must possess a track record of mechanical and electrical systems knowledge, sense of urgency, machinery installation, set-up, troubleshooting and repair coupled with a high level of customer focus. Goal is to increase machine Overall Equipment effectiveness.

The position will require participation of the assembly, set up and/or factory acceptance testing of each machine in order to maintain a high level of knowledge and to be able to expedite the installation and commissioning processes. The ideal candidate will possess excellent communication and sales skills for preventive maintenance and spare parts. Person must follow company guidelines on travel policies and submit all expense reports and trip reports within reasonable amount of time.

Factory Acceptance Testing (FAT)

• Maintain involvement of FAT in Bradenton prior to shipment to customer

• Help customers prepare for installation and review scope of work

Installation and Commissioning

• Ensure proper placement and positioning of new machines / conversions

• Ensure all connections to utilities are properly made

• Ensure all safety mechanisms are in place and functioning properly

• Advise customers of any issues with machine or facilities upon installation

• Ensure machine is set up and adjusted properly

• Monitor production and advise customer of any necessary adjustments

• Perform customer site acceptance testing with the goal of final commissioning

Training

• Train customer personnel on machine operation and controls

• Train customer personnel on changeover procedures

• Train customer personnel on care and maintenance

• Train customer personnel on troubleshooting

• Train customer personnel on safety precautions

Troubleshooting

• Possess the ability to go online with machine PLC for diagnostics

• Possess the ability to make code changes in collaboration with engineering

• Possess the ability to troubleshoot issues related to wiring

• Possess the ability to use a digital multimeter

Customer satisfaction

• Work in a professional manner, even in difficult environments

• Advise customers of maintenance or operational opportunities

• Consult and advise on customer spare parts inventory

• Maintain high sense of urgency in customer production environment

Team collaboration

• Work with engineering and provide constructive feedback

• Write and communicate trip report for each customer visit

Safety

• Acknowledge and follow all customer site rules and regulations

• Ensure working in a safe work environment

• Acknowledge and follow all Mamata safety regulations

PRE-REQUISITES:

• Bachelor or Master Degree in Engineering, or equivalent, in technical area of study.

• 3-5 years experience in field service role of packaging machinery is plus.

• Knowledge of Allen-Bradley/Rockwell PLC is plus.

• Knowledge of Allen-Bradley/Rockwell Studio 5000 Logix Designer software is plus.

• Ability to read electrical schematics

• Ability to work with electrical components, wires and cables

• Mechanical systems knowledge and practical work experience

• Customer-facing work experience

• Authorized to work in the USA

We’re looking to hire immediately! If you’re a good fit, apply now for exciting career opportunities with our growing company. Send Resumes on hr@mamatausa.com