Network Operations Center Engineer

Advantage Tech is searching for a NOC Engineer to join their client's team in Lee's Summit, MO.

POSITION PURPOSE:The purpose of the NOC Engineer is to provide advanced technical network support and monitoring to internal and external customers by responding to trouble tickets, assisting NOC Technicians with Tier 2 troubleshooting, training, and overseeing circuit activation problems, as well as:

• Ensuring customer issues are handled quickly and correctly is a key to success in this role.
• This position will work closely with Field Operations, Engineering and Bluebird Customers.
• They will be responsible for monitoring, Tier II troubleshooting, and repair of Optical, SONET, DWDM, CWDM, Ethernet, and IP/MPLS products and services.
• Requires a strong understanding of Layer 1, 2, and 3 principles, Nokia, MRV, Routers & Switches, ADVA & Ekinops DWDM, and Cisco SONET.

PRINCIPAL ACCOUNTABILITIES:

• Assist the NOC with Tier 2 troubleshooting on DWDM, MPLS, and SONET equipment
• Monitor network performance and active alarms
• Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.
• Read and interpret CLR/DLRs
• Work with Engineering on customer circuit changes and design
• Complete test and turnup of newly activated customer circuits
• Train the NOC on DWDM, MPLS, and Sonnet equipment
• Work closely with Operations and Engineering to ensure quick circuit activation
• Correspond with customers with ticket updates and advanced technical support

JOB REQUIREMENTS:

Desired:

• 3 years' experience in Network Engineering
• 2 to 3 years' experience working in an NOC environment in the telecommunications industry.
• Strong communications skills
• Fiber optic fundamentals
• Multi-task and maintain composure.
• Experience performing circuit testing procedures and test equipment.
• Nokia, ADVA, Ekinops and MRV experience

Required:

• 3 to 5 years in Telecommunications or equivalent Technical Training
• High school diploma or equivalent
• Strong communications skills
• Strong MPLS knowledge
• DWDM fundamentals
• Must be able to work independently and in a team environment with minimal guidance, while focusing on a sense of urgency for customer-impacting issues.