IT SUPPORT SPECIALIST -

Role Overview

The Workplace IT on-site team member addresses all incidents, tasks, and requests assigned to him/her promptly and efficiently.

Job Responsibilities

• Provides technical support for Infrastructure items and NXP devices within a defined scope. (i.e., data centers, telecommunication rooms, telephony, and PCs)
• Perform technical activities related to PC lifecycle (Image, configure, deliver, refresh, and retire)
• Help Personal Computer users troubleshoot problems and perform corrective actions for hardware and software.
• Collaborate with other IT team members when the problem is beyond his/her capabilities or scope of work.
• Provide a positive customer experience while addressing client issues, concerns, or questions.
• Collaborate on administrative activities on-site, such as running inventory, managing stock levels, ordering devices, and following disposal procedures.

Technical skills

• 3+ years of experience in IT on-site support activities.
• O365 Experience
• MAC Experience.
• SharePoint Experience.
• Linux Experience.
• Advanced knowledge of:
• Windows-based computers (Imaging, upgrading, troubleshooting, and repairing)
• Windows operating system and applications
• Authentication services
• IT Management Systems (i.e., ServiceNow)
• General knowledge of:
• Datacenters and telecommunication infrastructure
• Fixed telephony systems
• Network Infrastructure

Soft skills

• Good verbal communication skills to explain technical problems and solutions to non-technical people.
• Patience, Empathy, and Understanding of problems and concerns of non-technical clients.
• Positive vocabulary and kind avoidance of political, religious, or other socially controversial topics
• Friendly, cordial, and professional attitude

Notes:

• The job requires 100% On-Site presence during business hours.
• The job is subject to Company/Area dress code.
• The job requires flexibility in the workspace assignment (Building and Room within the same site)