Restaurant Operations Manager

• Overview

Centennial Hospitality Group (CHG) is a community-focused organization that is seeking a highly skilled and motivated Operations Manager to oversee the guiding/ inspiring of our people, processes, and operations across our three existing concepts - Wing Shack, Luna's Tacos & Tequila, and Sexy Sammies. Our mission is to create welcoming spaces that bring people together through great food, drinks, and hospitality. The Operations Manager will play a critical role in executing this mission by developing our teams, being a leader of leaders (our General Managers), successfully implementing processes to be operationally excellent, and developing ties in the communities we serve.

CHG offers a competitive salary, comprehensive benefits package, and the opportunity to work with a dynamic team of restaurant and hospitality professionals. The successful person for this role requires a person with knowledge and skills managing multiple leaders in a regional capacity and someone who Give a Shit (GAS)! Work for a company that cares about you, your family, and your happiness as well as one that listens to your ideas, appreciates your creativity, and thanks you for your input. We want you to provide valuable insight and help shape our plans for expansion.

• Essential Job Functions

• The Operations Manager is accountable for the performance of the restaurants under their scope of responsibility.
• The Operations Manager ensures that each Restaurant Management Team is performing their job responsibilities and meeting expectations in all areas of their job descriptions.
• Ensures all Team Members in their region and scope of responsibilities are trained, motivated and empowered to deliver top tier service and exceed guest satisfaction.
• Provides regular feedback and coaching on improvement; conducts periodic inspections of the restaurant.
• Initiates appropriate corrective actions when deviations occur from financial expectations.
• Ensure all stores, commissary, and mobile operations are meeting CHG’s standards of operation.
• Support and supervise General Managers. Promote, Hire, Train, Develop, and Support.
• Support administrative team in assigning, assessing, and completing short and long term goals through effective project management.
• Collaborate on SOP standardization and implementation.
• Monitor and incentivize ability to meet KPI goals.
• Provide insight on financial accountability on cost controlling measures.
• Facilitate location coverage during leadership transitions.
• Supports company-wide marketing programs; evaluates local restaurant marketing strategies developed by the Marketing Department.
• Actively recruits new General Managers and creates a pipeline of talent for General Managers in training; ensures Team Members are prepared for promotion(s).
• Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.
• Provides appropriate and sound counseling to their General Managers in alignment with the core values, mission, and vision of the organization.
• Maintain and develop CHG Culture of Quality, Service, Value, and Pride, with a focus on empowering effective hiring and retention tactics.

• Education, Experience, and Desired Qualifications

• 7-10 years previous restaurant experience required with 3-5 years in management positions (multi-unit restaurant experience including full-service, fast food or convenience required)
• Financial planning aptitude including planning, budgeting, scheduling and P & L management.
• Multi Brand management experience preferred.
• Significant experience in: Kitchen Operations focused on Safe Food Handling & Workplace practices and efficiency, Hospitality/Customer Service, Leadership Training and Development, Administrative and BOH Software Management. AP, Inventory, and New Restaurant Openings.
• Excellent communication and collaboration skills with the ability to build and maintain relationships with internal and external stakeholders.
• Strong management skills with the ability to manage multiple locations, leaders, and personalities.
• Proven ability to analyze data and use insights to drive market and operations strategy.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities/ deadlines.
• Ability to multitask and attention to detail.
• Physical requirements: prolonged periods of sitting or standing, ability to lift 50+ lbs., reach above your head, and lift below the waistline.
• Must have vehicle and a valid driver’s license.

• What’s in it for You!

Pay

75,000- $90,000 annual salary + Bonus Opportunities

Schedule

Full Time, Monday through Friday with nights and weekends as needed. Professional autonomy!

Benefits

PTO- 2 weeks (10 days)

Sick Leave (accrued)

Medical, Dental, Vision, and Life Insurance Plans

401(k)- 100% fully vested safe harbor matching after 1 year

Career Opportunities and Growth- As we grow, you grow with us!

Delicious wings, tenders, tacos, and more!

Tickets to events, food shows, and conferences. Sample new ideas!

Cell phone and laptop

• Equal Employment Opportunity (EEO) Statement

Centennial Hospitality Group (CHG) is committed to providing equal employment opportunities to all employees and applicants for employment. We are dedicated to creating an inclusive and diverse environment where everyone feels valued and respected.

We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Our employment decisions are based on merit, qualifications, and business needs.

We believe that our employees should reflect the rich diversity of the communities we serve, and we strive to create a workplace that embraces different perspectives and experiences. We encourage individuals from all backgrounds to apply and join our team, helping us build a company that celebrates diversity and fosters inclusion.